Rehabilitation Consultant

Job Description

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Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you well-organized, service oriented, experienced in disability management, and able to demonstrate empathy? As a Rehabilitation Consultant (RC), you will be making a difference in our customers’ lives and in return, we actively support your professional development. We offer a dynamic and challenging workplace, which includes rewarding work and opportunities to build a career!

As a Rehabilitation Consultant:

What will you do?

• Engage plan members through open and respectful verbal and written communication to understand the medical, social, and personal dimensions of their workplace absence.
• Conduct assessments to obtain information and ensure a complete understanding of the absence and types of support required to assist with vocational planning, in keeping with the terms of the group insurance contract.
• Identify, actively assess and manage medical and non-medical influencing factors pre- and post-disability, functional capability, as well as restrictions and limitations, to better understand what support is needed to impact on and achieve return to work focused outcomes.
• Collaborate and provide high quality customer service to our internal and external partners, such as: plan members, their health care practitioners, plan sponsors, DCMs, internal partners, and other stakeholders (lawyers, etc.).
• Create action plans and communicate progress towards recovery, while maintaining confidentiality, privacy, and addressing business needs.
• Develop and maintain outcome-focused case management plans to help clients return to work.
• Empower the client to take ownership of their health and recovery by providing them the tools and resources.
• Contribute to a dynamic work environment by identifying opportunities to improve and processes and customer service delivery.

What do you need to succeed?

• Post secondary education with preference in Human and Health Science/Psychology or Sociology/Disability Management or mental health background.
• Regulated health care background, or
• Training in a vocational rehabilitation profession as an asset:CCRC (Canadian Certified Rehabilitation Counselor) / RRP (Registered Rehabilitation Professional) / CVRP (Certified Vocational Rehabilitation Professional) designation or working to achieve one.NIDMAR Certification - Certified Return to Work Coordinator (CRTWC) or Certified Disability
• Group disability insurance experience.
• Experience with case management of complex claims.
• Excellent listening skills, capacity for empathy and ability to influence others.
• Excellent written and verbal communication skills; ability to adapt communication style for a range of needs.
• Effective interpersonal skills including negotiation and facilitation.
• Resourceful and collaborative with the ability to work independently and with self-direction.
• Able to manage time effectively and efficiently.
• Proactive, creative, and innovative case management skills.
• Stellar customer service skills.
• Computer literacy/savvy; knowledge of Microsoft Office Suite (Outlook, MS Teams), SharePoint, Internet, etc. (savvy)
• Valid driver’s license and access to a vehicle.

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential.
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
• A caring, supportive, and inclusive culture
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Wellness programs that support the three pillars of your health – mental, physical, and financial.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

Where you will work?

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our clients and you! This role will require you to be in the office at a minimum of once per week and at any time the business need is best served in the office. This means that sometimes you will work in the office and sometimes you will work at home, with the frequency of each defined through discussion between you and your leader.

You will be provided with the tools that you need to be effective, wherever you are working (e.g., laptop, headset, etc.). When you work virtually, you will be expected to maintain certain professional standards for your workspace, including but not limited to a stable internet connection and a private place to work, in accordance with Sun Life’s Virtual Working Framework.