Central Registration & Scheduling Clerk (Temporary Part-Time)

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

ROLE

As a Central Registration and Scheduling Clerk at Muskoka Algonquin Health c are you will;

• Answer incoming telephone calls on main switchboard connecting callers to extension / area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
• Greet patients / visitors to provide basic information and direction to appropriate contacts or services
• Respond to inquiries regarding patient status utilizing hospital computer system and / or patient lists
• Responding to and announcing Code Alerts
• Directing calls in emergency situations
• Assist individuals wishing to pick-up or drop-off packages etc. during off hours
• Ensure patient registration functions (inpatient / outpatient) are carried out in an efficient manner by interviewing patients / family to collect and process registration information
• Process admission and discharge / transfer
• Receive and process appointment / test requisitions in accordance with appropriate procedure and protocols efficiently
• Respond to telephone calls from patients to book appointments
• Schedule appointments via telephone, and interview patient to collect / validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment
• Provide preparation instructions for appointment
• Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and / or cancellations of procedures

REQUIRED EDUCATION & CERTIFICATION(S)

REQUIRED SKILLS & EXPERIENCE(S)

ADDITIONAL PERKS AT MAHC

ADDITIONAL INFORMATION

Location :   Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting.

Hours of Work :   Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement.

Recruitment Process

Conditions of employment for external hires includes;

Our organization :  MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation  will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

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Required Skills

Required Experience