Customer Collaboration Lead

Title : Customer Collaboration Lead

Location : Guelph, ON

Duration : 14 Months

Pay : CA$28.91 per hour

Job description : About the Role

We are seeking a CPFR Analyst / Customer Collaboration Lead to support customer collaboration and supply chain planning activities within a fast-paced consumer goods environment. This role is responsible for managing customer order planning, forecast accuracy, inventory optimization, and service level performance while working closely with cross-functional internal teams and external customer stakeholders.

This is an excellent opportunity for a supply chain professional looking to gain hands-on exposure to end-to-end planning, customer-facing operations, and collaborative supply chain execution.

Key Responsibilities

• Manage customer order planning, replenishment, and forecast accuracy to support strong service levels and in-stock performance
• Analyze POS, inventory, and order data to improve forecast accuracy and case fill rates
• Act as the primary point of contact for assigned customer accounts and lead weekly planning discussions
• Collaborate with Sales, Demand Planning, Supply Chain, and Logistics teams to proactively resolve supply and delivery risks
• Support inventory optimization initiatives, including product launches, transitions, and discontinuations
• Ensure adherence to order minimums, logistics requirements, and service KPIs
• Track and report KPIs such as forecast accuracy, fill rate, service levels, and customer satisfaction
• Contribute to continuous improvement initiatives across supply chain and customer collaboration processes

Required Qualifications

Preferred Qualifications