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Service Advisor
Service AdvisorWestminster Toyota • New Westminster, British Columbia, Canada
Service Advisor

Service Advisor

Westminster Toyota • New Westminster, British Columbia, Canada
12 days ago
Job type
  • Full-time
Job description
Job Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 34 years, the dealership has a strong presence with many loyal customers. We provide a great working environment with many long-term staff that strive to provide exceptional customer service while having as much fun as possible! For over 30 years, our family-owned and operated dealership has been committed to providing a safe place for people to find the perfect Toyota for their lifestyle. We offer a competitive compensation package. If this sounds like the right opportunity for you, submit your application today!

Service advisor duties include but are not limited to:

  • Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required

  • Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Identify and give special attention to repeat repairs

  • Ensure all customer requests or points of concern are documented

  • Determine warranty coverage and verify repair date, mileage, etc.

  • Review service history and provide appropriate recommendations

  • Estimate costs and completion times

  • Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised

  • Resolve minor customer complaints for a win/win outcome

  • Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc

  • Arrange for alternate transportation as needed and manage loaner vehicles

  • Work to improve dealership CSI and general customer satisfaction. Perform follow up CSI calls after service

  • This position will be expected to perform other duties as assigned by management.


Qualifications

  • Minimum 2 years of experience in an automotive service advisor

  • Track record of Sales, CSI and production related KPIs

  • Excellent communication, interpersonal, and organizational skills

  • Proven ability to work in a fast-paced environment and handle multiple priorities

  • Proficient with dealership management software (e.g., CDK, Reynolds & Reynolds)

  • Valid Class 5 Driver’s License with a clean driver’s abstract

  • High school diploma required; post-secondary education in Automotive or Business is a plus



Additional Information

This is a full time position.

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Service Advisor • New Westminster, British Columbia, Canada

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