Site Manager

Your Opportunity:

The Site Manager of the Willow Creek Continuing Care Centre is responsible for the overall leadership and performance of the continuing care home, ensuring the delivery of high-quality resident care and services in alignment with Assisted Living Alberta's standards, goals, and strategic priorities. Reporting to the Director, Clinical Delivery & Operations, this role provides operational oversight for resident care delivery, site safety, emergency preparedness, business continuity, quality improvement, and regulatory compliance. The Site Manager fosters a culture of resident-centered care and workforce engagement while ensuring services are delivered in alignment with organizational priorities, accreditation standards, legislative requirements, and provincial direction. The incumbent leads multidisciplinary teams, supports staff development and performance, manages operational and financial resources, and oversees site-based initiatives. The role requires strong leadership, sound operational judgment, and a commitment to continuous improvement in a dynamic healthcare environment.

Description:

Reporting to the Director, Clinical Delivery & Operations, the Site Manager provides operational leadership for the Willow Creek Continuing Care Centre and is accountable for site performance, resident care delivery, workplace safety, emergency preparedness, and regulatory compliance. The Site Manager leads the multidisciplinary teams in the delivery of high-quality, resident-centered care and ensures services are delivered in accordance with organizational standards, legislation, and provincial priorities. Responsibilities include operational planning, workforce management, quality improvement, risk identification and mitigation, resource allocation, and fiscal stewardship. The Site Manager oversees recruitment, staff development, performance management, and succession planning while fostering a positive, inclusive, and collaborative workplace culture. The role leads site-based projects and operational initiatives, supports organizational change, and ensures readiness for emergency events and service disruptions. The incumbent partners with internal departments, community stakeholder, and service providers to support effective service delivery and site operations. Through strong communication, strategic thinking, and evidence based decision making, the Site Manager advances organizational goals and promotes excellence in resident care and service delivery.

Required Qualifications:

A bachelor's degree in a health profession is required. Active registration and membership in good standing with the applicable professional regulatory college is required. A minimum of five years of progressive healthcare experience is including experience leading teams and supporting service delivery in complex healthcare environments. Demonstrated experience in operational leadership, staff supervision, performance management, quality improvement, and change management is required. Experience managing budgets, human resources, and operational priorities within a healthcare setting. Candidates must possess strong communication, collaboration, and problem-solving skills, along with a proven ability to build effective relationships with staff, physicians, residents, families, and community partners.

Additional Required Qualifications:

Demonstrated ability to lead multidisciplinary teams in a resident centered environment. Excellent leadership, organizational, and interpersonal skills with the ability to engage, motivate, and support diverse teams. Strong critical thinking and decision making skills with the ability to manage competing priorities and respond effectively to operational challenges. Proven experience fostering a culture of safety, accountability, collaboration, and continuous improvement. Knowledge of continuing care standards, healthcare legislation, accreditation, requirements, infection prevention and control practices, and workplace health and safety principles. Experience leading change initiatives, managing risk, and supporting emergency preparedness and business continuity activities. Strong conflict resolution, negotiation, and relationship building skills. Demonstrated ability to analyze information, interpret data, and make informed operational decisions. Excellent verbal and written communication skills, including the ability to prepare reports, present recommendations, and communicate effectively with a wide range of stakeholders.

Preferred Qualifications:

As Required.