Technical Support Specialist

We’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and making an immediate impact in a fast-moving environment. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.

As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.

If you’re tech-savvy, curious, and love turning challenges into solutions, this role is for you.


Shift structure is rotational and depends on skills, language, and whether one is in Tier 1 or Tier 2 support.
• The first shift starts at 8:00 AM EST and ends at 4:30 PM EST.
• The last shift starts at 11:30 AM EST and ends at 8:00 PM EST.



📍 Remote (Montreal) or Hybrid (Toronto)

Advantages
• Monday to Friday
• Payrate: $25/h
• 12 month contract
• Possibility of extension/conversion into permanent opportunity

Responsibilities
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the company Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.

As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on company processes and products.
You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.

Qualifications
What we look for
(Required)
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
• M-F Shift work required to provide customer support to all markets (8am EST-8pm EST).

Nice to have
• Previous experience in a Technical Support or fault-finding-related role would be helpful
• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts
• Understanding of networking principles and concepts.
• French or Spanish‑bilingual candidate

Summary
If you’re interested in the Technical Support Specialist position, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.