Customer Experience Representative

Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOULL DO

• Support the daily operations of the store before or after the store closes (5AM or 10PM start time)
• Conduct inventory cycle counts replenish stock manage product returns shelve products and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigos High Performance Characteristics
• Seek information regarding new products promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications :

9am availability required.

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Availability to work a flexible schedule including evenings weekends holidays overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information :

At Indigo all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Color) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at

This posting is for a current opportunity within Indigo

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Colour) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect use and protect your personal information when you apply for a role with Indigo and the choices available to you.

This posting is for a current opportunity within Indigo.

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books ideas beautifully designed lifestyle products and the creative people who help make it all happen. We believe in real books living life fully and generously being kind to each other and to the environment and that stories big and little connect us. Indigo is our customers happy place for joyful moments of discovery and to connect with people who share their passion for reading their belief in ideas and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such we believe in the power of people and their stories. We aim to attract top talent nurture the potential of our employees and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do every day.

• We Will Hire Inspire Promote and Retain the Best As Hire As.
• We Will be Customer Centric.
• We Will Be Data Driven System Thinking Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other Our Communities Our Environment.

Remote Work :

No

Employment Type :

Part-time

Department / Functional Area: Customer Service
Experience: years
Vacancy: 1