Student Case Coordinator

Job Description:

C. Duties & Responsibilities:

1. Provides Case Management:

• Reviews and triages incoming reports to the SSRR Office.
• Manages all incoming academic integrity reports; provides guidance to faculty on case specific academic integrity issues.
• Works in co-operation with other College administrators as required to conduct sensitive assessments and generate student files
• Manages and supports the early intervention and resolution of student behaviour issues, student-to-students complaints, and interpersonal disputes between students.
• Provides confidential consultation and coaching to staff, faculty, and administration in the management of student behavioural issues; assist with the development of strategies to address complex behaviour issues.
• Negotiates non-disability related student accommodation, facilitates student access to on and off campus support services; employs informal dispute resolution where appropriate.
• Provides care outreach for students exhibiting complex concerning behaviour or support needs; manages and coordinates cases in conjunction with members of the SSRR team and internal and external support services.
• Collaborates with relevant internal departments when a potential threat/risk of violence arises.
• Manages and supports student leaves and re-entry in consultation with the Director and others as required.

2. Undertakes investigations and adjudication:

• Ensure procedural fairness in the investigation and adjudication of complaints, in accordance with the tenets of natural justice.
• Conducts sensitive, trauma-informed investigation interviews with affected parties.
• Prepare investigation reports and decision letters.
• Develops behavioral contracts, terms for student continuance, and remedial and educational strategies to address academic and non-academic behaviour.
• Initiates and facilitates the resolution of student conflict and/or other matters pertaining to students.
• Where appropriate, employs informal resolution, mediation or restorative justice strategies when addressing student policy violations.
• Develops and administers suspension recommendations to the Office of the President when appropriate.

3. Provides education, training promotion:

• Develops and delivers customized awareness courses, workshops and presentations to students and employees on academic and non-academic student issues.
• Participates in College led events such as but not limited to orientations for students and new employees.
• Advises and counsels students and employees about their rights and responsibilities related to procedural fairness, human rights, academic integrity, sexualized violence, student code of conduct, student support and college-mandated leave of absence considerations.
• Maintains and updates social media platforms and department websites to promote campaigns, events, workshops, and College policies and procedures.
• Develops and manages campaigns to promote SSRR services, procedures, and College policies to the College community.
• Manages and/or participates in College committees and projects, as well as provincial and federal committees or associations, as required to contribute to the development and redevelopment of various College policies beyond Student Conduct, Sexualized Violence & Academic Integrity

4. Enhancement of Services:

• Creates and maintains high standards for service and program delivery.
• Builds partnerships with key internal and external stakeholders to ensure tactful and effective implementation of student support plans and preventative resourcing.
• Assists with the creation of annual reports to communicate SSRR roles and responsibilities, as well as to summarize the completed and upcoming work of the SSRR Office.
• Acts as a resource and a role model in strengthening the capacity of all College employees to respond quickly and effectively to students in the early stages of disruptive behaviour, conduct issues and crisis.
• Leads or co-leads the regular review and revision of non-academic student behaviour/conduct policy, the academic integrity policy, appeal procedures, and the gender-based/sexualized violence policy and procedures.
• Monitors trends and developments in student behaviour management; identifies best practices to recommend improved operational processes.

5. Acts as a resource to the College community:

• Acts as a resource to the College community on matters related to academic integrity, student conduct, appeals, and complaints resolution.
• Communicates information regarding resources and supports that address student behaviour and misconduct to faculty, staff, and administrators.
• Responds to questions regarding the College’s student conduct policies and processes from students, parents, faculty, and staff.
• Participates as a member of the College’s Student Support Team.
• Participates in College committees and projects as required to contribute to the development and redevelopment of various College policies beyond Student Conduct, Sexualized Violence and Academic Integrity.

6. File and Database Management:

• Maintains a current database using college data management system for all academic and non-academic behavioural related matters.
• Maintains all files related to student issues matters in keeping with the highest standards of legal and professional record keeping,
• Participates in the development and management of technological and process development, and management of technological solutions and services which impact departmental and campus-wide processes, activities, and information processing.
• Coordinates, plans, and supports the implementation, development, and maintenance of SSRR file management systems in collaboration with appropriate stakeholders.

7. Performs other duties as required.

Organization Chart:

E. Qualifications Required:

Education & Experience:

• Bachelor's degree in related field.
• Minimum of five (5) years related experience in a post-secondary institution, preferably within a student services department.
• An equivalent combination of education and experience may be considered.

Skills & Abilities:

• Formal training in one or more of conflict resolution, alternate dispute resolution, restorative justice, trauma informed interviewing, and violence/risk management is an asset.
• Thorough knowledge of administrative law principles
• Thorough knowledge of interviewing and fact-finding techniques.
• Thorough knowledge of report writing and presenting.
• Thorough knowledge of equity, diversity, and inclusion principles and practices.
• Experience supporting individuals from diverse populations and from equity-seeking groups.
• Experience developing and implementing training, promotional strategies, policies, and procedures.
• Experience working knowledge of the BC College and Institute Act, The BC Human Rights Code, Sexual Violence and Misconduct Policy Act, Freedom of Information and Protection of Privacy Act, BC Occupational Health and Safety Regulations,
• Proficient in the use of computer applications
• Experience with project planning, event organizing.
• Considerable knowledge of business English, spelling, punctuation, and arithmetic.
• Working knowledge of threat/risk assessment procedures.
• Familiarity with sexualized violence and misconduct response processes in a post-secondary environment.

Additional Info:

Leadership Competencies:

• Solution orientation – Makes timely decisions and advances solutions that are in the best interest of the College and our students.
• Accountability – Fosters and demonstrates a culture of accountability and ownership.
• Relationship intelligence – Demonstrates emotional maturity and operates respectfully in all situations and dynamics.
• Conflict resolution – Acts with courage to take on the tough issues and conversations.
• Mobilization of people – Empowers others to be engaged, motivated and resilient through change.
• Vision and strategic thinking – Energizes people around the vision and supports team alignment with the strategic plan.
• Continuous learning – Cultivates a growth mindset and provides opportunities for development.
• Communication – Uses personal interaction, transparency, and language to effectively build trust and commitment.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$41.77 - $61.26 per hour

Pay Grade:

Admin Paygrade 08

Compensation beyond the mid-point requires approval by the Public Sector Employers’ Council Secretariat (PSEC).

Scheduled Weekly Hours:

35

Hours may vary according to the needs of the department.

Closing Date:

Saturday, July 18 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.