Credit Manager& Business Banking and Specialized Lending

Why DUCA?

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Credit Manager, Business Banking and Specialized Lending

DUCA is looking for a Credit Manager, Business Banking and Specialized Lending to join our growing team!

Job Purpose & Summary

The Credit Manager, Business Banking (also known as Small Business Banking in the financial services industry) and Specialized Lending is accountable for adjudicating small business Member loans and high net worth Member loans secured by investments and insurance through sound credit granting principles. Credit decisions will be kept within the parameters of DUCA’s risk appetite and tolerances, and comply with DUCA’s policies, procedures, and guidelines.

By developing strong relationships with both the Business Banking and Specialized Lending Teams (“Lending Team”) and external partners, this position ensures Member satisfaction and support the healthy and sustainable growth of DUCA’s Business Banking and Specialized Lending loan portfolio.

As a senior credit professional, this position is involved in monitoring market conditions and any regulatory changes that require changes to credit policies, procedures, and guidelines related to Business Banking and Specialized Lending.

Key Accountabilities & Duties

• Review and adjudicate credit applications and transactions within assigned credit limits in a timely manner
• Provide independent, objective reviews and approvals to credit applications and other matters which have been agreed to and/or recommended by the Lending Team
• Review all loan applications and reviews prior to submission to senior management, to ensure the completion of due diligence and adherence to DUCA’s policies and guidelines
• Provide decisions and approvals on adjudicated credit transactions/applications and communicate effectively with Management to ensure rationale and decision is clearly understood
• Review commitment letters and draw requests to ensure credit terms and conditions are respected
• Write succinct credit memos or credit announcements to communicate credit perspective and rationale for new credits and credit extensions
• Communicate with the Lending Team about specific credit applications and transactions to seek further information and modifications, if needed; discuss appropriate structuring for the deal and criteria required for approval; ensure that all information is credible, accurate, and relevant, including analysis and evaluation of the technical aspects (e.g., financial analysis, credit terms, structure, and collateral)
• Respond to and resolve escalated issues raised by the Lending Team
• Support DUCA’s Lending Team to ensure Member satisfaction
• Support the healthy and sustainable growth of a profitable Business Banking and Specialized Lending loan portfolio by ensuring the credit granting provided is within DUCA’s prescribed asset quality standards
• Provide support, when needed, to review and adjudicate commercial credit requests including new credit requests and annual reviews for approval at the appropriate lending authority.
• Assess the impact of regulatory changes to existing policies, procedures and guidelines; monitor market conditions and make recommendations for enhancements to existing / creation of new policies, procedures and guidelines
• Provide support in strategic projects, policy and process improvements initiatives related to Business Banking and Specialized Lending
• Provide additional coverage for Specialized Lending credit reviews, adjudication and other matters related to investment lending

Occupational Experience & Education Requirements

• Bachelor’s Degree in business or a related field; or equivalent work experience with small businesses and / or high net worth lending within the financial industry
• Pursing or having a CFA/CGA/MBA is considered an asset
• Minimum 4-6 years Business Banking and / or high net worth lending underwriting / adjudicating experience is required
• Minimum 4 years knowledge of financial statement analysis
• Financial Statement analysis experience

Knowledge, Skills & Attributes

• Sound credit judgement with demonstrated ability to understand the risk return trade-off and come up with well thought-out solutions to mitigate credit risk
• Ability to articulate complex credit applications into succinct and balanced recommendations
• Knowledge of various due diligence reports related to investment and insurance lending (Insurance Policies, Insurance Discussion Papers, Financial Statements, Tax Documents, Investment Statements, Pension Statements, etc.)
• Understanding of commitment letters and other legal documents from a credit perspective
• Understanding of Business Banking and high net worth banking/lending practices and end-to-end credit process
• Understanding and knowledge of Commercial credit an asset.
• Strong verbal and written communication skills with the ability to organize business information and develop it into cohesive, professional reports and presentations
• Analytical skills and exceptional attention to detail
• Highly developed critical thinking, problem-solving capabilities and excellent project management, planning, organizational, and time management skills with ability to handle complex multi-task assignments
• Proficiency with MS Office Suite of products, including Excel
• Experience working with a banking software
• Ability to work in a dynamic and fast-paced environment, under pressure and with time-sensitive deadlines
• Collaborates well in a team environment

Working Conditions

• Normal office environment

Department: Retail Credit

Primary Location: Corporate Office

Employment Status: Full-time

Hours per Week: 38

Salary: The annual salary range for this position is $80,494 to $100,617. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.