Job Description
:Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Analyst conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.
What will you do?
Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents
Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization
Create and/or provide comments into internal and external communications and user documentation
Review and provide comments on business and technical documentation
Support business on the roll-out of what has been developed with a focus on end-to-end validation
What do you need to succeed?
University degree in business or technology or equivalent experience
3 to 5 years of progressive experience as a Business & Systems Analyst
Experience with technology and the ability to self-learn software
Experience in supporting customer facing operations is an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide
Knowledge of financial services industry is an asset
Knowledge of relevant business, processes, systems, and capabilities
Good understanding of privacy, compliance, control, and security requirements
Skilled in test execution and understanding the outcomes
Strong analytical and communication skills
Ability to work and demonstrate cooperation in a matrixed team environment
Comfortable with data requirements and related data activities
Strong interpersonal / relationship building skills with technical and business personnel
Good multitasking, prioritization, and time management skills
Comfortable working in ambiguous environments
Knowledge of Group Benefits is an asset
Knowledge of Secure Web is an asset.
What's in it for you?
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
*LI-MS
Business & Systems Analyst • Sun Life Waterloo King
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