Bell Captain

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Bell Captain. As a Bell Captain with Fairmont Jasper Park Lodge, you’ll offer a smile and a helping hand to our Guests as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What you will be doing:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards, including all safety policies
• Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
• Responsible for the training and development of the Guest Services team and overseeing Guest Services operations
• Ensure all emails addressed to Bell Team answered and actioned and updated in the Log Book
• Ensure Bell captain checklist is completed by the end of each shift
• Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Guest service manger
• Manage curb-side check in process to ensure all standards are followed
• Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policies and standards.
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Valid Alberta Class 4 Driver's license (or equivalent) and a clean driving record required
• 1 year guest service experience required
• Minimum of one year of demonstrated leadership experience is required.
• Excellent communication skills and organizational skills
• Strong interpersonal and problem solving abilities, outgoing and ability to anticipate Guests' needs
• Highly responsible, reliable, punctual and able to work flexible hours
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, and address guest concerns while remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting rate of Pay: $24.40 per hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Want to learn more about this opportunity? View the complete job description by clicking this link: Bell Captain.pdf