Pool Concierge

Richmond Country Club

Pool Concierge, Member Services

Job Type: Hourly-basis, Seasonal (June-Aug) | Part-time: 16 hours per week | Pay: $21 per hour | Weekends + Stat holiday shifts only

Start Date: June 27, 2026

Join a diverse and talented team at the Richmond Country Club!

We are looking for an enthusiastic, sincere, and authentic individual, who is passionate about hospitality in a country club setting where we offer fun, lively shifts in a beautiful and social environment, entailing a lot of teamwork and professionalism. No matter which team you work for, in the RCC family, we value each other and truly believe that every individual's contribution can make a positively impactful difference for our esteemed members and colleagues.

About this Opportunity

The Richmond Country Club (RCC) is recruiting an Hourly Part-time Pool Concierge to join our Member Services team and reports to the Director, Member Services. The Pool Concierge is responsible for delivering exceptional hospitality to members and their guests at the pool area. This role focuses on ensuring a safe, welcoming, and enjoyable environment by enforcing pool and club policies, maintaining the cleanliness and presentation of poolside amenities, and providing attentive service to enhance the overall member experience. The ideal candidate is friendly, yet firm, professional, proactive, and attentive to detail. This personnel functions within the Member Services team, and also assists the Food & Beverage team as required.

Who You Are

We need an individual who possesses integrity and accountability to ensure that Richmond Country Club's professional standards are met with kindness.

If you are someone who takes pride in your work ethics, have a genuine desire to put your best foot forward and are passionate about service excellence, we look forward to receiving your application to being a part of the RCC family!

What we are looking for and what can you bring to the table?

The Pool Concierge's duties are:

• Responsible for providing exceptional, consistent, and courteous customer service to the RCC members and guests.
• Greet members and guests upon arrival at the pool with a warm, welcoming demeanor.
• Employ a strong understanding of the operational aspects of the poolside amenities and facilities (cabanas, pool loungers, family changing rooms, and surrounding areas).
• Enforce pool rules and ensure member safety in collaboration with lifeguards.
• Enforce rules surrounding guests and visitors such as ensuring they register appropriately and take full ownership of this.
• Assist with seating arrangements, including setting up towels, umbrellas, and lounge chairs.
• Maintain cleanliness and orderliness of the pool deck, cabanas, and surrounding areas.
• Respond promptly and professionally to member requests, concerns, and feedback and redirect them to the respective manager where needed.
• Manage and handle reservations for when applicable.
• Monitor member preferences and deliver personalized service when possible.
• At times, helping the Food & Beverage team serve food at the poolside areas.
• Overview and ownership of setting up the poolside areas before opening and ensuring cleanliness and upkeep is maintained throughout the shift, including the arrangement of loungers, chairs, cabana seating, towels and any other amenity provided.
• Teamwork and cooperation especially with the Member Services team and Food & Beverage team where relevant.
• Provide exceptional, consistent, and courteous service to the members and guests.
• Recognizing frequent members and their guests by their names to provide personalized service and engage with them in a friendly manner.
• Ensure standards for cleanliness, and presentation are met for all set-ups.
• Maintain personal health and sanitation standards.
• Ensure compliance with the Club standards.
• Follow the proper training and guidance provided by the Member Services and Food & Beverage team.

What makes you a great fit?

• Prior hospitality or concierge experience is preferred.
• Confident and professional in enforcing policies, procedures, and safety regulations
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Able to work outdoors in various weather conditions.
• Must be organized, dependable, and firm when required to be (such as when enforcing rules).
• Available and flexible to work weekends, holidays, and peak summer hours.
• An upbeat and positive attitude.
• Enjoy working with a team and taking on new tasks.
• Possess high organizational skills, with an attention to detail.
• Ability to work under pressure.

Role Expectations:

• Ability to stand and walk for extended periods.
• Capable of lifting or moving up to 25 lbs. (towels, umbrellas, small furniture).
• Comfortable working in a fast-paced outdoor setting.
• Ability to maintain a positive and customer-friendly attitude.
• Timeliness in attendance and commitment to scheduled shifts.
• The ability to reliably commute to RCC Richmond, BC, is crucial.

Shift Requirement:

• Hours of Work: 16 hours per week, Saturday and Sundays only + statutory holidays.
• Timings: 11 am to 7pm / 12 pm to 8 pm.
• Flexibility: 8-hour shifts, 2 times a week guaranteed. Flexibility to work holidays is required.
• Start Date: June 27, 2026.

More information on the role:

• Job Environment: On-site only, outdoors at our outdoor pool and cabana area.
• Salary: Starting $21 per hour.
• Ability to commute/relocate: Richmond, BC- reliably commute or plan to relocate before starting work (required).

What's it like to work for RCC?

Since 1958, the RCC's core principle has been that no member would be denied admission because of their race, color or creed; holding the spirit of inclusion as our core value. The goal for all staff is to always follow our Golden Rule which is 'Do unto others as you'd have done to you' and applying this principle into our day-to-day personal mission- 'to provide our members with a family-friendly experience that exceeds expectations while building life-long relationships'. In all that we do, we are expected to strive to be the best.

Some of our great benefits:

• On-site free parking
• Staff meal plan
• Use of the Golf course, Tennis courts and gym (subject to off-peak hours)
• Merchandise discount in the Golf Pro shop
• Employee Sports events such as Golf, Tennis, and athletic tournaments
• Recognition: RCC prides itself on recognizing our employees in creative ways

ARE YOU INTERESTED? APPLY HERE:

If this is the role for you, please submit your application in the link below:

https://www.careers-page.com/richmond-country-club#openings

Documents you may need:

• Required: Resume, Certifications, where applicable
• Optional: Cover Letter, References

We are Equal Employment Opportunity (EEO) enthusiasts.

All applications will be reviewed and those applicants meeting the profile expectations will be contacted. We thank you for taking the time to consider the Richmond Country Club for your career aspirations.

Join us in our journey!

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