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Customer Experience Representative
Customer Experience RepresentativeIndigo Books & Music • Coquitlam, British Columbia, Canada
Customer Experience Representative

Customer Experience Representative

Indigo Books & Music • Coquitlam, British Columbia, Canada
8 hours ago
Job type
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

Indigo utilise des outils d’intelligence artificielle (IA) pour soutenir certains aspects du processus d’embauche, comme la présélection et les évaluations. Ces outils aident notre équipe, mais ne remplacent pas les humains pour la prise de décision. Nous sommes déterminés à utiliser l’IA de façon responsable, équitable et conforme aux lois canadiennes en matière d’emploi et de droits de la personne. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.

À Indigo, l’équité, la diversité, l’inclusion et l’accessibilité sont à la base de nos valeurs. C’est pourquoi nous avons mis en place de la formation, des politiques et des pratiques d’embauche qui changent de manière à refléter l’évolution des valeurs et des besoins des collectivités canadiennes. Nous accueillons et encourageons donc les gens de tous les milieux et de tous les vécus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communauté 2SLGBTQIA+ et les gens qui ont un handicap à poser leur candidature. Des mesures d’adaptation seront fournies sur demande tout au long du processus de recrutement. Si vous avez besoin d’une telle mesure pendant le processus de recrutement, nous vous invitons à communiquer avec les Ressources humaines à talent@indigo.ca.

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Customer Experience Representative • Coquitlam, British Columbia, Canada

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