About League
Founded in 2014 League is the leading healthcare consumer experience (CX) platform powered by artificial intelligence (AI) reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers providers and consumer health partners build on Leagues platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date powering the digital experiences for some of healthcares most trusted brands including Highmark Health Manulife Medibank and Shoppers Drug Mart.
Position Summary
Were seeking a skilled Technical Writer to join our documentation team and help create clear comprehensive documentation that helps our customers and internal teams understand and use our platform products and services. This role involves working closely with engineering teams product managers and other stakeholders to produce high-quality easy-to-understand technical content.
In this role you will :
Documentation Creation and Management :
- Write and maintain release notes for product updates and SDK versions
- Create and update API documentation in collaboration with engineering teams
- Produce implementation guides and technical documentation for developers
Content Strategy and Process :
Create announcements and communications for product releasesQA content for accuracy and completeness before publicationProvide inputs to the content architecture to align with our customers information needsCollaborate with cross-functional teams including releases engineering and product teamsDevelop best practices processes and templates to help our product and engineering teams develop high-quality technical documentationTools and Technology :
Use AI tools such as Cursor ChatGPT and Gemini to help draft content understand code and create process efficienciesWork with modern documentation platforms and version control systemsCreate visual content including screenshots and multimedia assetsCollaboration and Communication :
Partner closely with engineering teams and managers to improve documentation qualityWork with the releases team to coordinate documentation with product launches.Participate in cross-team meetings and product demonstrationsProvide and incorporate feedback on documentation processes and contentDesired Outcomes
Create comprehensive easily searchable content (including tutorials code examples and API references) that serves as the primary source of truth for the League platformAccelerate Time to First Integration for 3rd party developers and System Integrators by creating friction-free onboarding guides and self-service referencesDrive a measurable reduction in support tickets and engineering inquiries by proactively addressing common implementation friction points in the documentationEmbed deeply with Product and Engineering teams to capture feature details upstream ensuring documentation is released in lock-step with code deploymentsMaintain a workflow that ensures documentation is version-controlled automated and scales alongside our platforms rapid release cycleAbout You :
You have strong technical writing skills with the ability to clearly explain complex conceptsYouve been working as a Technical Writer for cloud and / or platform products for at least five (5) yearsYoure familiar with content authoring tools such as ConfluenceYoure comfortable working within Integrated Development Environment (IDE)You have hands-on experience creating architecture diagrams infographics and screenshot markupsYou have experience with JIRA and project management toolsYou have a demonstrated ability to build effective relationships with Engineers and Product ManagersWhat We Offer
Comprehensive Health Benefits : We prioritize your well-being with complete medical dental and vision coverageBonus Program : Be rewarded for your contributions with our performance-based bonus programEmployee Stock Option Program : Become an owner and share in our success through our stock option programUnlimited Paid Time Off : Take the time you need to recharge and maintain a healthy work-life balanceSpending Accounts : Manage your healthcare and dependent care expenses with tax-advantaged spending accountsWellness Days : Prioritize your mental and physical health with dedicated wellness days throughout the yearGrowth Opportunities : We invest in your future with abundant opportunities for professional development and advancementMentorship Program : Benefit from guidance and support from experienced leaders in your fieldThe Application Process :
We believe applying for a job should be straightforward and transparent. Heres what to expect :
Submit Your Application : Youll receive a confirmation email right away.Intro sessions : Learn more about our culture get alignment on your compensation expectation prior to committing to next stepsTake-home assessmentMeet the Engineering Team : Dive into technical discussions and learn how you can make an impact at League.Final Steps : Meet our cross-functional team and the hiring managers and share experiences on collaborationOffer and onboarding !We value your time and effortour team is committed to providing updates throughout the process.
Security-related Responsibilities
Compliance with Information Security PoliciesCompliance with Leagues secure coding practiceResponsibility and accountability for executing Leagues policies and proceduresNotification of HR Legal Compliance & Security of any incidents breaches or policy violationsCANADA APPLICANTS ONLY : The Canada-specific compensation range below for this full-time position is exclusive of bonus equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills / experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.
Compensation range for Canada applicants only
$81000 - $91900 CAD
Our employees come from different backgrounds and we celebrate those differences. We are looking for the best candidates for our open roles but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team we would love to hear from you.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status . If you are an individual in need of assistance at any time during our recruitment process please contact us at .
Our Application Process :
Applying to a role you love can be exhausting and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; lets do ours by sharing potential next steps
You should receive a confirmation email after submitting your application.A recruiter (not a computer) reviews all applications at League.If we see alignment with Leagues needs a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.The final step is an offer which we hope you will accept!Prior to joining us we conduct reference and background checks. Additional checks could be required for US Candidates depending on the role you are exploring.Here are some additional resources to learn more about League :
Learn about our platform leadership team and partnersHighmark Health Google Cloud League : new digital front door to seamless careFormer Providence President and Workday EVP of Corporate Strategy join League Board of DirectorsLeague raises $95 million USD in Series C to build worlds leading healthcare CX platformForbes x League : The Platformization Of Healthcare Is HereFast Company x League : If we want better innovations in healthtech we need more competitionWork Location :
We have a mix of office-centric roles based in our vibrant Toronto office and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the roles posted location all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office youll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.
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Use of AI Notice
We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.
Review our for information on how League is protecting personal data.
Key Skills
Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 81000 - 91900