Is this role right for you?
In this role, you will:
• You thrive on managing customer issues, resolving them directly or engaging internal resources to do so.
• Ability to be hands-on during mid to complex project deployments into production. This will include the support of
assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for
viable solutions to systems problems of high complexity.
• You have a passion to ensure that all tasks are completed within a timely manner and all tasks are being logged
through our Service Now ticketing system.
• You are empathetic and can portray an accurate sense of urgency and professionalism when interacting with
customers.
• You enjoy sharing information and collaborate with members of the team to find innovative solutions
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal
and external business partners and vendors.
• You have at least 5+ years of hands-on technical working experience as a Desktop Technician in a large, fast
paced, high demand corporate environment.
• You have at least 5+ years of hands-on working experience in utilizing your problem-solving & decision-making
skills to provide both technical support and customer service.
• You have at least 5+ years of hands-on technical working experience in resolving technical issues related to
Windows Operating Systems for PC’s & Macintosh iOS/macOS.
• You can demonstrate your technical working knowledge on all aspects of end-user computing, to deal with
complex technical issues, which range from PC’s, Laptops, Tablets, Networking & Printers.
• You also have working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel).
• You can demonstrate a good understanding of how to troubleshoot application issues.
• You have a solid track record when it comes to being very customer focused and having a good understanding of
the needs of our customers.
• You possess excellent organizational skills to manage multiple complex initiatives.
• You can work with minimum supervision and in collaboration with a large team.
• Post-secondary degree in Computer Science or in a relevant field of study.
What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Technical Analyst • Toronto, ON, CA
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