RCC Operating Technologist

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

SUMMARY

The RCC Operating Technologist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. You will implement day-to-day operator level control changes, review trend data to support trouble shooting efforts, implement changes for energy and operational optimization initiatives, and coordinate corrective actions for complex issues.

** Must be available to work rotational shifts during business hours, be on-call, and be available after hours and weekends to respond to emergencies

KEY DUTIES & RESPONSIBILITIES

Project Support

• Works with building operators and site managers to identify operational and energy savings in BAS operations.
• Develops recommendations for BAS system changes and implements approved changes which may include working with contractors and BAS vendors for the programming and remote portal development coordination.
• Provide input to Project Teams and/or BAS Vendors on scope and remote portal requirements.
• Performs commissioning inspections to transition projects from installation to an on-going operation.

On-going Operations

• Responds to demand service requests for BAS/Control related issues to diagnose and rectify.
• Provides remote technical support to on-site technician team via phone support system.
• Alarm monitoring and work order dispatch of Critical/High priority alerts.
• Optimizes facility uptime and asset integrity of assigned facility.
• Monitor system performance and fault events perform corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort asset integrity, and energy and operating cost objectives.
• Coordinate maintenance repairs and implement temporary overrides to minimize impact while awaiting services.
• Address frequent failures with site team and Vendor. Identify, record and escalate deficiencies and maintain related documentation.
• Ensure remote platforms are up to date.
• Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.
• Upload up-to-date installation documents obtained from installation team and BAS vendors to the BAS after upgrades.
• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental and health and safety.
• Trains junior operator team members (as required) on daily operations processes and troubleshooting.
• Must be able to work shifts, be on-call and be available to respond to emergencies.

Client Relations

• Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
• Assists in enhancing tenant and customer satisfaction. Maintain positive relations through the manner with which work is performed and delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
• Initiates documents to obtain formal approval of work required.
• Participates in and assists with facility-related projects.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• College Diploma in a related discipline.
• BAS or Building Operations courses (Asset).
• Remote BAS operation for multiple facilities. (3 years)
• Demonstrated proficiency with BAS navigation, data-trend setting and extractions, trouble shooting. (3 years)
• Medium to advance skills in word processing and spreadsheet data manipulation and analysis tools. (5 years)
• Familiar with integration concepts and platforms such as BACnet systems. (1 year)
• Operational experience in fault detection platform. (Asset)
• Good knowledge of optimization and energy management strategy for BAS. (3 years)
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance. (3 years)
• Strong client-service orientation along with a high sense of urgency. (3 years)
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification. (3 years)
• Mentoring skills required to support Junior BAS Operator development. (Asset)
• On-call/standby and emergency call - outs as they arise. Occasional extended hours. (Must be available)
• Programming, coding, on-site installation and/or maintenance of BAS. (Asset)
• Bilingualism (Asset)
• Valid drivers’ license (Asset)

Licenses and/or Professional Accreditation

• None required.

This is a regular, full-time position with a salary range of $52,864 - $66,080 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.