Sales Support Specialist

Adecco is currently hiring a full-time highly organized and customer-focused Sales Support Specialist to help drive order accuracy, service excellence, and business growth for our client's team in Markham, ON. In this role, you will work within a well-defined process framework, following clear step-by-step procedures to support sales operations, manage customer accounts, and ensure seamless order management.
This position requires strong teamwork, exceptional communication skills, and a proactive, customer-centric mindset. You will handle administrative tasks, troubleshoot issues using established guidelines, and collaborate closely with your supervisor or senior team members when situations fall outside defined parameters.

• Pay Rate: $ 22.67/hr
  
• Location: Markham, ON
  
• Schedule: 8am - 9am / End time: Around 5pm
  
• Job type: Temporary | Full-time | 12-month contract
  
• Vacancy Status: This posting is for an existing vacancy .
  

Here's why you should apply:

• Paid weekly accurate and on time
  
• Strong health and safety programs
  
• Medical and dental benefits once qualified
  
• Free training programs
  
• New and quicker onboarding process
  

Responsibilities:

• Support sales growth in an assigned geographic region to help achieve financial targets across multiple P&L lines.
  
• Manage customer accounts, responding promptly to inquiries via phone or email.
  
• Provide troubleshooting assistance for order issues, account questions, billing concerns, and general customer support needs.
  
• Build strong customer relationships through professional communication and service excellence.
  
• Process and manage customer orders from entry to shipment and invoicing.
  
• Coordinate with internal teams to ensure accurate order booking, order confirmation, and timely delivery.
  
• Maintain accurate documentation and follow standardized processes to ensure compliance.
  
• Assist with pre-sales activities such as responding to customer inquiries and preparing quotes.
  
• Generate required documentation and support sales representatives with administrative tasks.
  
• Perform routine operational tasks including account setup, item creation, and e-commerce order management.
  
• Follow established business processes, policies, and compliance requirements.
  
• Support continuous improvement initiatives to enhance customer satisfaction, streamline workflows, and improve productivity.
  
• Act as a main point of contact for billing, credit memos, payment issues, credit card transactions, and dispute resolution.
  
• Collaborate with Finance and Sales teams to resolve financial discrepancies efficiently.
  
• Work within predefined KPIs, service levels, and performance metrics.
  
• Contribute to a high-performing team environment focused on accuracy, responsiveness, and customer success.
  

Qualifications:

• Bachelor's degree or diploma from an accredited college or university.
  
• Minimum 3 years of experience in a customer service or sales support role.
  
• Strong verbal and written communication skills.
  
• High proficiency in MS Office (Excel, Word, Outlook).
  
• Working knowledge of SAP.
  
• Experience in sales support, field sales, or CRM platforms such as Salesforce.
  
• Strong analytical abilities and problem-solving skills.
  
• French language skills (an asset).
  
• Experience in a manufacturing or supply chain environment.
  
• Ability to work effectively in a fast-paced, high-priority setting with multiple tasks.
  
• Strong organization, time management, and prioritization skills.
  
• Demonstrated initiative, teamwork, and eagerness to learn.
  
• Mu st be legally eligible to work, and reside in Canada
  

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
If you are interested in learning about the Aspire Academy to upskill into your next role!
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