Business Banking Associate

Why DUCA?

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Business Banking Associate

DUCA is lookng for one Business Banking Associate to join our growing team!

Job Purpose & Summary

The Business Banking Associate contributes to DUCA’s Commercial Lending profitability and growth by assisting in the ongoing management of a diverse portfolio of mid-market business relationships. This position supports the Business Banking team in analysis, credit application write-up, portfolio management, and business development activities on a day-to-day basis. This role also supports the Business Banking team with Annual Reviews, assessing Micro Loans, fulfilling the credit requirements for online unsecured credit applications, and liaising with credit underwriters and credit funding team. Working closely with the business banking leadership team they will assist in creating a positive, collaborative environment while building a well-respected and identified in-market brand that aligns with DUCA’s values and purpose of helping Members ‘Do more, Be more, and Achieve more’ with their money and their lives

Key Accountabilities & Duties

• Conduct credit reviews of existing Members and maintain annual reviews/renewals at or below targeted levels.
• Assist with assessment of micro loan applications (up to $50,000) and unsecured loans and lines of credit including due diligence and research and make recommendations that adhere to DUCA’s policies and risk guidelines.
• Coordinate with internal and external partners to facilitate the on-going management of credit facilities.
• Generate referrals for more complex needs to appropriate Business Banking or Commercial team members.
• Monitor the Judi AI loan queue daily and ensure applications are routed to the appropriate workflow stages in a timely manner.
• Help in the internal management of Judi AI including job aids, workflow and testing enhancements within the platform.
• Communicate with Business Lending clients on a day-to-day basis, responding to questions and inquiries regarding products, services and advice.
• Assist with portfolio management duties and other day-to-day duties.
• Facilitate applications through funding by liaising with internal partners and Members.
• Adhere to compliance and audit guidelines in accordance with policies and procedures.
• Organize and maintain shared files.
• Organize and maintain Business Banking space on DUCA’s intranet.
• Assist in Account Opening as required.
• Monitor the shared email inboxes for Business Banking; addressing, vetting, assigning incoming emails.

Occupational Experience & Education Requirements

• Bachelor’s degree in business/finance/economics or related discipline is considered an asset.
• 2-4 years’ experience in financial services with prior experience interacting with small business (business banking) clients or business activities.
• Previous experience in credit writing.
• Previous experience and/or understanding of financial statement analysis.

Knowledge, Skills & Attributes

• Strong work ethic with a desire to learn and working to become a Business Banking Account Manager.
• Passionate about providing excellent Member service and helping others to achieve their goals.
• Strong analytical skills required.
• Proven customer service skills.
• Time management and organizational skills.
• Strong analytical skills required.
• Highly proficient with the Microsoft Office suite of products, including Excel, Word, and Outlook.
• Strong attention to detail.
• Problem solving and issue resolution skills.
• Excellent written and verbal communication skills.
• Effective team player and ability to work well within a group setting.

Working Conditions

• Regular travel between branches throughout the designated territory.
• Based at corporate office

Department: Commercial Finance

Primary Location: Corporate Office

Employment Status: Full-time

Hours per Week: 38

Salary: The annual salary range for this position is $57,857 to $72,321. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.