Medical Services Supervisor

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 8955

Employment status: Regular full-time
Salary/Rate of pay: $86,400 - $101,700

Application deadline: 2026-07-24

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Medical Services Supervisor to join our dynamic Medical Laboratory and Stem Cell Services team in our Medical Affairs division.

Within Medical Laboratory and Stem Cell Services, the Medical Services and Hospital Relations team is responsible for supporting all medical activities, products, education, and utilization initiatives. The Medical Services Supervisor is a member of this team and contributes to the delivery of these core functions.

In this role, you will work closely with the Medical Services team as required to provide support for Medical Services programs in accordance with all regulatory and Canadian Blood Services policies, procedures, and practices. You will also be responsible for managing a team of Medical Services representatives.

Formula for success

• Overseeing and leveraging your skills in team management, you will lead, coach, and develop a team of Medical Services Representatives to deliver high-quality support and service excellence.
• Recruit, onboard, and train team members, fostering a culture of continuous learning and accountability.
• Serving as a Subject Matter Expert (SME) and leveraging your expertise in troubleshooting, you will function as the primary expert for operational processes, troubleshooting, and continuous improvement initiatives.
• Utilizing your organizational skills, you will coordinate and oversee administrative and scheduling activities that support Medical Services operations.
• Assessing existing workflows and leveraging your analytical thinking, you will ensure compliance with quality standards through reporting, auditing, and resolution of quality-related issues.
• You will collaborate with Quality Assurance and cross-functional teams to enhance processes, improve performance, and support organizational goals.
• Perform other related duties as required.

Desired education and skills

• Post secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree or community college diploma. Training in health-related fields is an asset.
• Minimum of 3 years of previous experience in process review, improvement, and development.
• Minimum of 2 years of experience in supervising people/teams both remotely and in the office.
• Experience of working in a medical or healthcare industry would be an asset.
• Experience with participating in local/national working groups is an asset.
• An equivalent combination of education, training and experience may be considered.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 6%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• You may be expected to travel a couple of times per year, and as required.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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