Customer Service Representative The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as a CARSTAR ambassador and provides positive experiences to all customers. Core Competencies * Customer Focus * Communication * Energy & Stress * Team Work * Quality Orientation * Problem Solving * Accountability and Dependability * Operating Equipment * Ethics and Integrity Job Duties * Assist customers with standard account-related requests * Provide customer service via telephone, in person, and email * Receive and sort daily mail * Balance files, complete parts lists, and work orders * Order supplies in a timely manner (health and safety supplies, office supplies, etc.) * Create and distribute office memos * Perform clerical duties such as filing, photocopying faxing, etc. * Contact customers to obtain necessary signatures on items with missing or irregular signatures * Job entails needing to lift various vehicle parts that may be up to 50lbs * Perform all accounts receivable transactions * Other duties as needed Requirements * High school diploma or GED required * A certificate or diploma in a related field preferred * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude Working Conditions * Office Environment * Required to lift 40-50 pounds
Customer Service Representative • Hamilton, ON, Canada
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