Team Member

Job Description

Job DescriptionJOB DESCRIPTION

We are currently looking for passionate Team Members to join our Mission, Calgary Team! We are hiring for FULL- and PART-TIME positions!

Team Members are responsible for providing quality products to Firehouse Subs company standards and exceptional Heartfelt Guest Service, while working closely with the restaurant leadership and other Team Members to carry out operations standards and procedures. This position operates under the direction of the Restaurant General Manager, Assistant Manager, and Shift Leaders. The position has direct interactions with Guests and members of the field operations team.

The Team Members are on their feet for the majority of the shift while working different stations in the sub making process. Initially, Team Members are trained in one position, i.e. Cashier, Sandwich Makers, then eventually cross-trained for all positions. Your job is to make sure that our customers have a fantastic experience-- so delivering top-notch customer service for every shift is critical!

Benefits of working at Firehouse Subs:

• Competitive wages
• Awesome, team-oriented environment
• Opportunities for professional growth and development
• Flexible scheduling
• Uniforms provided
• Fast-paced work environment
• No late hours (10pm or 11pm), dirty grills, or fryers!
• And MORE!

REQUIREMENTS

• Top-notch customer service!
• Goal-oriented
• Sense of urgency
• Cash-handling skills
• Quick learner
• Must be able to work evenings and weekends

ABOUT THE COMPANY

Introduction

Firehouse Subs is a fast-casual restaurant chain specializing in serving hearty, made-to-order sub sandwiches. With a strong emphasis on high-quality ingredients, flavorful recipes, and a commitment to community, Firehouse Subs has grown from a single store in Jacksonville, Florida, to a nationwide franchise with over 1,200 locations across the United States and internationally. The brand has earned a loyal customer base and is recognized for its commitment to both culinary excellence and public service.

Brand Mission and Values

At its core, Firehouse Subs aims to provide "Flavorful, Hearty, and Heavily Loaded Subs," a promise reflected in their sandwiches' generous portions and fresh ingredients. Founded by two former firefighters, Chris and Robin Sorensen, Firehouse Subs has a deep connection to public safety and community service. The company donates a portion of its profits to the Firehouse Subs Public Safety Foundation, which supports first responders and public safety organizations through grants and equipment donations.

The restaurant's décor often features firefighting memorabilia, paying tribute to first responders, and enhancing the experience for customers. This connection to public service also extends to the company's employee culture, with a focus on teamwork, integrity, and community engagement.

Menu and Offerings

Firehouse Subs is known for its wide variety of hot and cold sub sandwiches, all made with premium meats, fresh vegetables, and high-quality cheeses. Popular offerings include:

• Hook & Ladder: A combination of smoked turkey, Virginia honey ham, and melted Monterey Jack cheese.
• Steak & Cheese: A classic sub made with sliced steak, melted provolone, and sautéed onions and peppers.
• Firehouse Meatball: A hearty sandwich featuring Italian meatballs, marinara sauce, and melted provolone.
• Chicken & Bacon Ranch: A flavorful sandwich filled with grilled chicken, crispy bacon, and creamy ranch dressing.

In addition to their signature subs, Firehouse Subs also offers a variety of sides such as their Firehouse Chili, Salads, and unique options like Hook & Ladder Salad. They also provide catering options for large groups and events.

Growth and Expansion

From its humble beginnings in 1994, Firehouse Subs quickly expanded into a national brand. The company adopted the franchise model in 1995, which allowed for rapid growth. Today, Firehouse Subs has over 1,200 locations in 45 states and Puerto Rico, as well as international locations in countries such as Canada, Mexico, and the Dominican Republic.

Philanthropy and Community Engagement

The Firehouse Subs Public Safety Foundation was established in 2005, and it remains a central part of the brand's mission. The foundation provides funding for life-saving equipment, training, and education for first responders. Firehouse Subs has raised millions of dollars for public safety organizations and continues to promote charitable work and community involvement.

Additionally, Firehouse Subs partners with local firehouses and safety organizations to host events, fundraisers, and awareness campaigns, further solidifying its bond with first responders.

Customer Experience and Innovations

The Firehouse Subs dining experience is designed to be fast, friendly, and fulfilling. The brand emphasizes both dine-in and takeout options, with many locations offering delivery through third-party services. The company has also embraced technology with mobile ordering, delivery options, and a customer loyalty program called Firehouse Rewards, which allows customers to earn points and redeem them for free subs.

Firehouse Subs has continually innovated its menu and services, from offering healthier sub options to experimenting with new sandwich creations, ensuring they stay relevant in a competitive industry.