Talent.com
VC3
IT Help Desk Technician - Level 1VC3 • Vancouver, BC, Canada
IT Help Desk Technician - Level 1

IT Help Desk Technician - Level 1

VC3 • Vancouver, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job DescriptionDescriptionAre you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.


Key Responsibilities
  • Provide end user support to inbound phone requests from CVS clients.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Issue identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months

Skills Knowledge and ExpertiseEducation Requirements, Skills, and Knowledge

  • At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
  • At least 1-year demonstrated experience managing & working with the following technologies:
    • Windows 7, 8, & 10
    • Microsoft Office Suite (2010 & Newer)
      • Windows Server 2008 R2, 2012 R2, 2016
  • Active Directory
  • DHCP
  • DNS
  • Terminal Services
  • Microsoft Exchange 2007, 2010, 2013
  • Office 365
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Create a job alert for this search

IT Help Desk Technician - Level 1 • Vancouver, BC, Canada

Similar jobs

IT Technician

CD PROJEKT REDVancouver, Metro Vancouver Regional District, Canada
Full-time

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world‑class games running seamlessly? CD PROJEKT RED is hiring an IT Technici... Show more

 • Promoted

Onsite It Support Technician — Outdoor-Ready Role - C$75,000 A Year

Targeted TalentVancouver, Canada
Full-time +1

A leading IT services company is looking for an IT Support Technician in Northeast British Columbia.The ideal candidate will provide on-site IT support, working with enterprise systems and collabor... Show more

 • Promoted

Field/Desktop Support Specialist

Enterprise Solutions Inc.Vancouver, Metro Vancouver Regional District, CA
Full-time

Desktop Support Technician / Field IT Support Analyst.Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incomin... Show more

 • Promoted

IT Deskside Support Analyst

TEEMARichmond, Metro Vancouver Regional District, CA
Full-time

Be essential as an IT Deskside Support Analyst, delivering first-level support for technical issues within the organization.This six-month position pays between $28–$36 per hour based on experience... Show more

 • Promoted

Join Canadian Armed Forces as IT Technician

Canadian Armed Forces | Forces armées canadiennesSurrey, Metro Vancouver Regional District, CA
Full-time +1

Join the Canadian Armed Forces (CAF) as an Information Systems Technician and support advanced IT operations.Experience the thrill of working in diverse environments while keeping military communic... Show more

 • Promoted

Technician Onsite Support

AVI-SPL CanadaBurnaby, Metro Vancouver Regional District, CA
Full-time

Join to apply for the Technician Onsite Support role at AVI‑SPL Canada.The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to p... Show more

 • Promoted

Technical Support Team Lead, FME Flow

Safe SoftwareSurrey, Metro Vancouver Regional District, CA
Full-time

In this role, you’ll lead a group of technical specialists who support customers using FME Flow.Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent... Show more

 • Promoted

In-Home Appliance Delivery & Installation Tech

Miele AGVancouver, Metro Vancouver Regional District, CA
Full-time

A leading appliance company in Metro Vancouver is seeking a Delivery and Installation Technician to perform in-home delivery and installation of major domestic appliances.Candidates should have at ... Show more

 • Promoted

IT Support Co-op for Climate Technology

OxySquamish, Squamish-Lillooet Regional District, CA
Full-time

Kickstart your tech career with Carbon Engineering as an IT Support Co-op in Squamish, B.This temporary role offers experience in providing vital infrastructural IT support in a progressive team.Ca... Show more

 • Promoted

IT Support Specialist (Onsite)

Kardium Inc.Burnaby, Metro Vancouver Regional District, CA
Full-time

At Kardium we develop medical devices to treat atrial fibrillation.We have FDA‑approved Globe® Pulsed Field System and are a growing public company.This role reports to the Team Lead, IT Service Ma... Show more

 • Promoted

IT Support Specialist for Desktop Services

Insight GlobalBurnaby, Metro Vancouver Regional District, CA
Full-time

Join our team as an IT Support Specialist focused on Desktop Services.Manage inventory and deliver Tier 3 support while collaborating across departments to resolve tech issues.We seek a self-motiva... Show more

 • Promoted

IT Service Desk

Dilawri Group of CompaniesVancouver, Metro Vancouver Regional District, Canada
Full-time

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.Founded ... Show more

 • Promoted

Senior IT Support Lead — Elevate Service Excellence

Smythe LLPVancouver, Metro Vancouver Regional District, CA
Full-time

A leading professional services firm in Vancouver seeks a Team Lead for IT Support Services.This role involves leading and mentoring a small IT support team, overseeing daily operations, and ensuri... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausSquamish, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Freelance Data Center Technician

RebootmonkeyVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A global IT solutions provider is seeking a Freelance Data Center Technician to support its data centers.This role involves hardware installation, troubleshooting, and network management.Ideal cand... Show more

 • Promoted

Desktop Support Analyst

Houle Electric CanadaBurnaby, Metro Vancouver Regional District, Canada
Full-time

Helpdesk team, the first point of contact for employees when they are looking for IT support.Houle's core applications include MS 365, JDE Enterprise One, Unanet, Microsoft SharePoint, Procore, and... Show more

 • Promoted

Remote IT Help Desk Technician — Grow Your Career

Powergroup ResourcesVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A managed IT services provider is seeking a Level 1 Support Desk Technician in Vancouver.This full-time role involves providing technical support for various IT issues and ensuring client satisfact... Show more

 • Promoted

IT Helpdesk Technician (Evening Shift)

Icon-Creative-StudioVancouver, Metro Vancouver Regional District, CA
Full-time

ICON Creative Studio is Canada’s largest independently owned animation entertainment company, located in the historic Gastown district of Vancouver, BC.Our talented team includes specialists across... Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Show more

 • Promoted

IT Helpdesk and Automation Specialist - Misty West

BLANKSLATE PartnersVancouver, Metro Vancouver Regional District, CA
Full-time +1

The IT & Automation Specialist keeps MistyWest running while continuously improving how we work.You\'ll provide exceptional IT support to teammates, automate repetitive processes through scripting ... Show more