Parts Manager

Job Description

Job Description* Port Coquitlam, BC * Full-time permanent position (40 hrs/week), with weekend availability required * $25-$35 per hour (commensurate with experience) You’re a customer-service pro, in search of an opportunity to flex your leadership skills in a dealership environment. You want to take ownership of a department in a successful and growing business. You like to get involved, lead by example, and enjoy taking a hands-on approach to management – you want to be on the floor, not behind a desk. If this sounds like you, then we want to meet you. We’re Meridian RV () , a B.C-based, third-generation family-run business established over 50 years ago. We’re an RV dealership specializing in the sales, service, repair, and rentals of a wide range of new and pre-owned recreational vehicles and equipment. Our customers rely on us to keep their vehicles running, so they can enjoy the freedom of the open road. Our parts department plays an important role in helping them do just that. That’s where you come in, as our new Parts Manager. The Position: As our new Parts Manager, your goal is to oversee and manage our parts department. You’ll manage a small team (1-2 direct reports), provide face-to-face service to our walk-in customers, and oversee parts inventory control. You’ll enjoy the hands-on nature of this role, along with the opportunity to spend most of your time on the floor, working directly with our customers, team, and inventory. Using your RV parts knowledge (we can train you on that part!), and service-oriented nature, you’ll help customers get everything they need – whether that’s a specific part, or a referral to our service department. You’ll also keep an eye out on our inventory to ensure we have what our customers need, when they need it. You’ll order, ship, receive, and stock parts, all while maintaining and updating parts inventory and sales data in our systems. Specifically, you will: * Assist customers about required parts by consulting with our service department technicians, answer customer inquiries, and process customer purchases * Refer customers to our service department when required * Maintain high levels of customer satisfaction while working to increase parts and service sales * Order and receive parts from vendors, and update inventory data * Conduct regular bin checks, and stock bins and shelves with received parts * Provide coverage to other dealership departments Like us, customer satisfaction is always your number one priority. You care about making sure that your customers walk away feeling happy and leaving them feeling good about coming back the next time they need to. You’re a natural leader who strives to provide your team with the resources and guidance they need to succeed, because their success is also yours. You know how to motivate and coach others, manage relationships, and win together. Working at Meridian RV: This is a full-time permanent position, working in our Port Coquitlam dealership. You’ll work 40 hours per week, between 8:30 am – 5 pm. Saturday availability is required, and during our busy season you may occasionally be required to work on Sunday. Depending on your industry knowledge and experience, you’ll earn a competitive wage between $25-$35 per hour, along with health and dental benefits. There’s also opportunity to incorporate a commission structure to your compensation, if that’s something you’re interested in. If you asked our team why they love working here, they would tell you about the appreciation and recognition they experience daily. We’re a growing company with a dedicated and collaborative team, who are always looking to advance. When you join us, you’ll be joining a team with who you can succeed and grow, long-term. Qualifications: * Experience in a dealership or parts department within a similar industry (RV, automotive, marine, or related) * Experience providing customer service in a retail environment * Inventory control experience (ordering inventory, shipping/receiving, unloading, stocking) in a parts department or similar retail environment * Experience using Microsoft Office (Outlook, Excel, Word, PowerPoint) at an intermediate level * Experience using a forklift for unloading products is an asset * Driver’s license and clean driver’s abstract required (for occasionally picking up parts) * High school diploma or equivalent is required, with post-secondary education as an asset How to Apply: Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.