Driven Brands is looking for part-time and full-time customer service representatives to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $15.50/hour plus incentives. Responsibilities * Function as an expediter of all incoming calls * Answer customer inquiries * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change * Accurately communicate customer details to Franchisees Qualifications and Competencies: * Bilingualism (English/French) and/or Spanish is an asset * Strong communication skills (reading, writing, speaking, listening) * Minimum 2 years of call centre experience * Sales experiences is an asset * Shows predominate skills in computer literacy * Good organization and time management skills * Works well in a fast paced environment * Works well under pressure * Experience in the automotive industry and asset (but not required) Hours of Operation are: * Monday-Friday: 7am-7pm * Saturday: 9am- 5pm * Sunday: 10am- 5pm
Customer Service Representative • Hamilton, ON, Canada
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