IT Operations Specialist

Job Description

Job DescriptionDescriptionThe Role

We'd like to tell you a story -- a tale of two IT Operations Specialists, if you will.

It's Monday morning in a generic office space that's bathed in a dull fluorescent light. Already two coffees deep, you've dragged yourself into a familiar corner cubicle. Steve says his internet isn't working. You hate Steve. Why? Because a quick glance behind his desk reveals that his ethernet cable is unplugged. You tell him this... twice a week. He never seems to get it. When you were in school, you had no idea how much of your time would be spent telling people to turn things off and then back on. If you did, you would have dropped out. You got into this line of work so that you could put your expertise towards tackling big problems. Instead, your job is to essentially possess a basic level of technological literacy. That, and installing Windows XP on decades-old machines. You fantasize about setting the server room on fire and driving as far away as a car will take you. This fantasy grows more vivid with each passing day.

In an alternate universe, that same Monday morning is now set within dbrand's office. There are no corner cubicles or unplugged ethernet cables. Just a mesh Wi-Fi network that everybody already knows how to use. Babysitting people who don't know what a driver is? That's below your pay grade. Instead, your days are spent tackling the bigger problems. Whether you're procuring new software solutions, optimizing our network, or writing new technical documentation for internal use, one thing's for certain: your considerable talents are being put to good use. Your days aren't measured by how many times you've asked "have you tried turning it off?," they're measured by how many unique and challenging problems you've managed to solve.

If you're reading this, it's pretty likely that your Mondays are a lot closer to the first story than the second one -- you're also probably looking to change that. Well, we've got good news and bad news. The good news is that by opening this job ad, you're already one step closer to making the dream a reality. The bad news? We're only hiring one IT Operations Specialist. We need a knowledgeable, dedicated team player who's a bona fide master in the art of system administration. If that's not you, save us all some time and close this tab. If, on the other hand, you check all of the boxes? Your Mondays are about to get a lot more interesting.

The Environment

dbrand is an eCommerce company that's built by tech enthusiasts, for tech enthusiasts. From the technological literacy of our workforce to our ultra-modern hardware, we're worlds apart from the average company in terms of our IT requirements.

Capable though they may be, every moment that our employees spend solving their problems independently is time not spent delivering the world-class customer experience that dbrand is renowned for. Your job is to ease the burden, while also independently and autonomously managing and optimizing every aspect of our IT infrastructure.

So, what's in it for you? Well, unlike most companies, we actually care about the work we're doing. As dbrand's IT Operations Specialist, you get the opportunity to do the best work of your life, while enabling your peers to do the same. If you're someone who's knowledgeable, proficient, and committed to excellence, to say you'd thrive here would be an understatement.

Before you can get the opportunity to join our passionate, dynamic team and bolster a truly one-of-a-kind workforce, you'll need to prove yourself. Let’s see if you’ve got what it takes…
The Characteristics

• Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
• Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
• Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your coworkers as much as those of your CEO.
• Curious: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
• Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
• Enthusiastic: You exhibit a contagious passion for best in class technology.
• Innovative: You develop new approaches to complex problems.
• Perfectionist: You persist until the smallest detail has been optimized. Knows nothing less than 100%.
• Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
• Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

The Responsibilities & Qualifications In order to make a positive impact as part of our team, your focus in this role will be to:

• Perform proactive tech support to both on-site and remote users for all issues, prioritizing and analyzing the issues.
• Research, analyze, test, recommend, and implement new hardware, software, and services that allow efficient workflow according to the job function and can better help streamline our internal processes through automation and integration.
• Administer, organize, and maintain data and inventory related to users, devices, accounts, and systems.
• Configure, troubleshoot, and manage hardware, software, servers, network devices, and security relating to ongoing business operations.
• Provide technical onboarding and training for employees relating to hardware, software, and internal security.
• Partner with Product Development and Finance for budgeting and forecasting hardware and software requirements and procurement.
• Work independently and across other teams in the organization, building relationships with users.
• Manage incidents and problems by escalating issues to vendors and partners, while providing updates and communicating on progress status internally.
• Create and maintain procedural documentation and comply with internal controls and policies.

If you find a box you can’t check, stop reading and look for a company who demands less from their IT team:

• A minimum of two years of experience in a technical support role for a medium-sized business, with a focus on customer service.
• Experience with Google Workspace preferred.
• Proven experience installing, troubleshooting, maintaining, and upgrading both Windows and MacOS-based hardware.
• Current with cutting-edge technology and industry best practices.
• An impeccable communication style - your grasp on the English language is flawless.
• Detail-oriented, self-sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and the openness to learn from past experiences.
• The ability to solve complex problems (or know where to find the answer).
• Commitment to long-term growth and learning opportunities.
• Domain expert in laptops, smartphones, software, and security technology.

The Moment of Truth Compensation for the job ranges between $55,000 and $65,000 per year with health, dental, vision, and profit sharing benefits. We’re located a few minutes west of Pearson Airport.

Still think you have what it takes to support our passionate, dynamic team?

To be perfectly honest, we doubt it.

That said, our company was built on the idea that every assumption can be proven wrong. Your move.