Technical Customer Service Representative

Job Description

Job Description

About Us CompuSave Computers Inc is a trusted provider of technical support, computer hardware, accessories, and office products in Norwich, Ontario, Canada. Our commitment to excellence in customer service and technical expertise sets us apart in the industry. We pride ourselves on delivering innovative solutions and reliable support to businesses and individuals alike. Job Description We are seeking a dynamic individual with strong PR skills to join our team as a Technical Customer Service Representative. This role is crucial in providing technical sales assistance and initial technical support to our customers, allowing proper triaging of technical concerns while also ensuring positive interactions and fostering strong relationships. The ideal candidate will possess a solid technical background, excellent communication skills, and a passion for delivering exceptional customer service. Responsibilities 1. Serve as the first point of contact, and Level 1 technical support for customers seeking technical assistance via phone, email, or in-person. 2. Provide timely and accurate responses to customer requests relating to technical sales inquires and technical support concerns. 3. Perform initial troubleshooting of technical problems, triaging concerns and escalating complex issues to Level 2 support or appropriate departments as needed. 4. Maintain a professional and courteous demeanor while assisting customers, ensuring a positive support experience. 5. Document customer interactions, issues, and resolutions accurately in the company's systems. 6. Follow up with customers to ensure their technical issues have been resolved to their satisfaction. 7. Stay up-to-date with the latest technology trends, products, and services to better assist customers. 8. Collaborate with other team members to share knowledge and improve overall customer support experience. 9. Participate in training sessions and workshops to enhance technical skills and customer service techniques. Requirements 1. High school diploma or equivalent; post-secondary education in a related field is preferred. 2. Proven experience in technical support or customer service role in a technology-related industry. 3. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users. 4. Exceptional problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 5. Patience and empathy when dealing with customers experiencing technical difficulties. 6. Strong interpersonal skills with a focus on building positive relationships with customers and colleagues. 7. Ability to multi-task in a highly varied work environment. 8. Proficiency in using various software and other relevant tools for tracking customer interactions and managing support tickets. 9. Flexibility to work weekends as needed. If you are passionate about technology and providing exceptional customer service, and you meet the above requirements, we encourage you to apply for the Technical Customer Service Representative position at CompuSave Computers Inc. Join us in our mission to deliver reliable technical solutions and outstanding support to our valued customers in Norwich, ON, and beyond. How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. We will review applications as they are received and look forward to hearing from you.