Data Entry / Customer Service

Job Description

Job Description* Richmond, BC * Full-time, permanent role working Monday-Friday, 10 am – 6:30 pm * $21 per hour to start + extended medical and dental benefits Are you looking for an entry-level office opportunity where you can use your excellent attention to detail and multitasking skills to make a difference every day? Look no further. We’re Pacific Coast Warehousing () , and we’ve been serving Western Canada’s 3PL needs for over 25 years. We specialize in the storage, consolidation, and distribution of our customers’ products, always making sure their products arrive safely and on time. Now, we’re on the hunt for our newest team member: someone with an upbeat personality, and a desire to learn, to join us as a Data Entry / Customer Service Representative. About the Position: Working in our fast-paced warehouse office, your primary responsibilities will be to prepare outbound shipping manifest for trailers, address customer order requests and inquiries, by managing all related shipping, inventory, and administrative data entry. Our customers store their supplies in our warehouse – when they need their products, they’ll contact you and your team to let you know what they need, and when and where they need it. You’ll take it from there to: * Read and understand incoming paperwork from customers * Check product inventory using our inventory management software * Enter data to prepare shipping documents like bills of lading and shipping manifests * Support general office administration (filing, faxing, answering and directing calls) This is no ordinary data entry role. Here, you’ll enjoy tons of variety, and the opportunity to work with our warehouse staff and drivers on a daily basis. When they have questions about orders or inventory, they’ll come to you for your guidance. Every day will offer you the chance to work collaboratively and support your team. To be successful in this role, you will need to be: * Methodical: it’s critical to our business that the information you enter and the paperwork you prepare are accurate. You understand that even small errors can have big effects, so you take your time and make sure to do things correctly. * A multitasking pro: you easily manage competing demands and shifting priorities. You deal with distractions efficiently, and are able to quickly get back to the task at hand. * Calm under pressure: when things get hectic, you stay cool and collected. You take a patient and optimistic approach to any issues you come across. Working with Pacific Coast Warehousing We’re a stable company with which you can grow. Working here, we can guarantee you’ll never be bored. We have a busy, fast-paced, and very casual work environment. Many of us have been here for years, and as part our tight-knit team you’ll enjoy a strong sense of camaraderie, every day. Qualifications Our must-haves: * Some experience working in an office environment * Excellent computer proficiency, with basic to intermediate experience using Excel * Experience in a role in which your attention to detail was key to your success * Fluency in English (written and verbal communication) And here’s what would be a plus: * Experience working at a 3rd-party logistics company * Experience using shipping and/or inventory management computer software * Experience in a customer or client facing role, where you interacted with customers via email and phone How to Apply Our online application gives you the chance to apply as more than just a resume. We’ll assess your qualifications, personality traits and workplace preferences, which should take 10 to 15 minutes to complete. After submitting, you'll be able to view your results. We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.