Credit & Collections Specialist

Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development?

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location: Remote in Greater Toronto Area, Ontario (Might be required to come to Head Office, Mississauga occasionally for in-person training or meeting)

Description of Role

Reporting to the Credit Manager the Credit Collections Specialist is responsible for evaluating credit limits and the collection of outstanding receivables. This involves; regular credit review of new & existing accounts, evaluating risk, and contacting clients for payment on outstanding debt to keep accounts in good standing.

• Being mindful of customer service standards, managing a portfolio of accounts; follow collection procedures to collect on past dues, contact clients by phone, e-mail, and collection letters
• Provide account statements, copy of invoice/back up documents to client upon request
• Maintain >45 days accounts to below a % defined by the department’s Key Result Objectives
• Review AR Aging reports to investigate, follow-up, and resolve/collect past due invoices; this may include regular communication with Operations, Sales and Service teams
• Review accounts to consider Holds, communicate this with the clients and internal depts
• Reconcile client accounts, this may include communicating misapplications and making corrections
• Regularly review aging to consider possible adjustments and write-offs; submit refund requests as needed to keep the account portfolio clean
• Maintain excellent account notes, this will include weekly reporting of collection efforts
• Investigate disputed charges; this will involve data review and regular follow-ups
• Excellent analytical abilities; you must review credit histories, spot payment trends, and evaluate financial risk before granting credit
• Review credit reports to setup new accounts in AR, and maintain existing account credit limits; this may include completing reference checks as needed
• Review and reply to emails in a timely manner and address client inquiries with a sense of urgency
• Send Customs ARL (K84) statements and collect GST/duty payment from clients at the end of the month which is then reconciled with the Govt; this will include understanding the process and reconciling between Willson Intl data and Govt data – this is a time sensitive task and is completed with urgency every month
• Assist clients with their inquiries regarding Govt GST/Duty debts and payments; this will include a review of clients’ Govt account and assisting them with reconciliation
• Flexible working extra hours during peak financial cycles and projects to maintain accurate and clean account records
• Accept possible after-hours phone calls from Operations, due to credit limit controls setup, regarding a client’s shipment that may need authorization to clear the border
• Open to an opportunity to process payment receipts, which will involve application and reconciliation
• Other duties as assigned

Knowledge and Educational Requirements

• High School Diploma required
• Accounts Receivable and or Credit & Collection certification or training are preferred
• Minimum two (2) years direct A/R and collection experience within an office environment
• Working knowledge of MS Office Suite of products – Outlook and Excel are significant
• Working Knowledge of Accounting practices and Credit approvals
• Strong professional communication skills – verbal and written is required
• Problem solving and analytical ability is strongly required
• Ability to work independently with a great sense of self-direction, as well as working cohesively as a team

Why you’ll love it at Willson

• We’ve been selected as a Top 100 Small-Medium Employer in Canada!
• Work-from-home environment, with a home internet reimbursement
• 3 weeks vacation for all new hires
• Company-matching RRSP program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).
• Salary Range - $55,000 - $63,000 based on experience and location.

The job posting is to fill an existing vacancy