Talent.com
Indigo Books & Music
Customer Experience RepresentativeIndigo Books & Music • Bedford, Nova Scotia, Canada
Customer Experience Representative

Customer Experience Representative

Indigo Books & Music • Bedford, Nova Scotia, Canada
7 days ago
Job type
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Create a job alert for this search

Customer Experience Representative • Bedford, Nova Scotia, Canada

Similar jobs

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecNew Gabriel, NS, Canada
Remote
Part-time

Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more

 • Promoted

Customer Care Representative

Swish Maintenance LimitedDartmouth, NS, CA
Full-time

Join Swish as a Customer Care Representative.Swish is a proudly Canadian, family-owned company that has been operating since 1956.From coast to coast, we help communities feel confident that the sp... Show more

 • Promoted

Retail Sales Representative

Ritchie's Flooring WarehouseDartmouth, NS, CA
Full-time

We are seeking a motivated and customer-focused Retail Sales Representative to join our team.The ideal candidate will play a vital role in delivering an exceptional in-store experience, assisting c... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingEast Hants, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

ESL Private Tutoring Jobs Canso region

SuperprofNot Specified, Nova Scotia (NS), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausHalifax, NS, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausHalifax, NS, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Part-Time Brand Experience Ambassador

AEODartmouth, NS, CA
Part-time

A popular lifestyle brand in Dartmouth, Nova Scotia is seeking a part-time Brand Ambassador.You will help create an amazing shopping experience for customers by engaging them with the brand and pro... Show more

 • Promoted

Beauty Advisor: Elevate Customer Experience & Loyalty

Sally BeautyBedford, NS, CA
Full-time

A leading beauty supplier in Bedford, Nova Scotia, is searching for a Beauty Advisor to build customer relationships and drive loyalty.Responsibilities include recommending products, informing cust... Show more

 • Promoted

Customer Care Representative

Swish-MaintenanceDartmouth, NS, CA
Full-time

Posted Tuesday, July 21, 2026 at 4:00 AM.Join Swish as a Customer Care Representative.Swish is a proudly Canadian, family-owned company that has been operating since 1956.From coast to coast, we he... Show more

 • Promoted

Customer Experience Specialist O’Regan’s

O'Regan's Automotive GroupDartmouth, NS, CA
Full-time

Become a Customer Experience Specialist at O’Regan’s as an Inside Sales Representative.Guide customers from their initial inquiries to successful appointment scheduling.This role demands exceptiona... Show more

 • Promoted

Retail Store Associate Opportunity Focused on Customer Experience

SaversBedford, NS, CA
Full-time +1

Embrace the role of Retail Store Associate and inspire customers with your passion for secondhand treasures.Join a team dedicated to community support and sustainable practices.This opportunity is ... Show more

 • Promoted

Experienced Technical Manager Role

GeoSpectrum Technologies Inc.Dartmouth, NS, CA
Full-time

Join GeoSpectrum as an Experienced Technical Manager in Dartmouth, Nova Scotia, spearheading innovative engineering solutions.Your technical acumen and leadership will shape project outcomes and te... Show more

 • Promoted

Canada Power Field Service Representative - Newfoundland

VertivNS, CA
Full-time

Canada Power Field Service Technician - Newfoundland.Canada Power Field Service Technician - Newfoundland.Seniority level: Mid-Senior level.Job function: Engineering and Information Technology.Indu... Show more

 • Promoted

Customer Experience Representative

OOROS Ltd.Halifax, Halifax County, Canada
Full-time

Canada’s leading telecommunications companies, we connect customers with the products and services that make their lives easier.Customer Experience Representative.Every day is an opportunity to mak... Show more

 • Promoted

Experienced Sales Specialist in Hospitality

DexterraDartmouth, NS, CA
Full-time

Become an Experienced Sales Specialist in the hospitality sector.Work closely with Business Development Directors to enhance sales strategies and client outreach using CRM platforms.This position d... Show more

 • Promoted

Senior Client Experience & Wealth Lead

Summit Search GroupDartmouth, NS, CA
Full-time

A professional services firm is seeking a Senior Client Relationship Manager in Dartmouth, NS.This role involves collaborating with wealth coaches to manage clients through the life insurance appli... Show more

 • Promoted

Guest Experience Specialist: Host, To-Go & Support

Default BrandWest End, NS, CA
Full-time

A popular restaurant chain located in Nova Scotia, Canada is seeking a Hospitality Service Support team member to enhance guest experiences.Responsibilities include greeting guests, taking orders, ... Show more

 • Promoted

Stage Experience Lead - Full Time

LVMH GroupDartmouth, NS, CA
Full-time +1

Micmac Blvd, Dartmouth, NS B3A 4K7, Canada (CA).This position is for an existing, open vacancy.The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a... Show more