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Sun, Inc.
Guest Services CoordinatorSun, Inc. • Sherkston, ON, CA
Guest Services Coordinator

Guest Services Coordinator

Sun, Inc. • Sherkston, ON, CA
30+ days ago
Job type
  • Full-time
Job description

$17.86 per hour

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

  • Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
  • Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
  • Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
  • Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
  • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
  • Assist with accepting guest reservations in person and via phone
  • Ensure office supplies are sufficiently stocked and prepare supply orders as needed
  • Assist with planning and coordinating guest and resident relations events and activities within the resort
  • Assist with the preparation of marketing materials
  • Make collection calls for site rental payments as directed; submit bad debt files to collections
  • Process resident move-ins and move-outs
  • Complete and maintain resort records, reports, and files
  • Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
  • Obtain approvals on prospective resident applications; track all approvals and denials
  • Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
  • Review and code invoices and other payables & submit to manager approval
  • Other duties as assigned
  • Check guests in and out for their reservations
  • Greet and establish rapport with guests, current and prospective residents
  • Field resort comments, suggestions, and complaints to resort leadership
  • Maintain petty cash fund

Requirements

  • High School Diploma or GED (Required)
  • 2 years in administrative experience (Required)
  • 6 months in previous experience using property management and/or reservation systems (Preferred)
  • 6 months in hotel or resort front desk experience (Preferred)
  • Strong customer service skills
  • Excellent telephone skills
  • Good problem solving skills
  • Professional appearance
  • Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
  • Must have a valid driver's license

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

  • Online access to view and update personal information, review paystubs, annual T4s, and more
  • Participation in company-wide SunRewards program
  • Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
  • Get paid daily with DailyPay
  • Access to hundreds of online learning modules via Sun University
  • Vacation RV site rent discounts at Sun Outdoors locations nationwide
  • This is a genuine vacancy for an existing role
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Guest Services Coordinator • Sherkston, ON, CA

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