Location: Mississauga, Ontario (Hybrid)
Bilingual Customer Service Representative
As a Bilingual Customer Service Representative, you will play a key role in supporting Sonova Canada’s sales efforts and serving as a customer liaison. You will create a hallmark of excellence by providing exceptional service, proactive support, and interdepartmental collaboration while maintaining accuracy and efficiency in all customer interactions.
• Serve customers via phone, fax, mail, or email by determining requirements, answering inquiries, and resolving problems.
• Process written and oral BTE and ITE orders and prepare quotes on hearing aids.
• Investigate and resolve issues related to shipments, returns, credits, and orders.• Communicate company policies, pricing, and product information in line with established guidelines.
• Track orders and advise customers of out-of-stock or delayed items.
• Liaise with internal departments to ensure accurate order fulfillment and customer satisfaction.
• Escalate unresolved or specialized issues to the appropriate team (e.g., Audiology or Technical Product Support).
• Professional working proficiency in English and French (oral and written).
• Secondary or post-secondary education with customer service experience.
• Strong telephone etiquette and interpersonal skills.
• Customer-centric mindset and proactive problem-solving abilities.
• Team-oriented with a positive, adaptable attitude.
• Intermediate computer skills including Microsoft Office, and familiarity with SAP and Salesforce.
• Ability to recognize and suggest continuous process improvements.
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Bilingual Customer Service Representative • Mississauga, Ontario, CA
Multy Home is a global manufacturer of Outdoor Living, Lawn & garden and functional flooring products.From an extensive collection of planters and garden edging, to a broad range of decking and pri... Show more
Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more
Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more
Regular, Full time position located in Burlington, Ontario.We are seeking a dedicated Inside Sales Representative with experience in B2B sales.The role involves managing and prioritizing customer r... Show more
At Walker, your contribution matters.Become part of a team you can count on and where your health and safety are our priority.Our team of more than 1200 people work in environmental waste managemen... Show more
Join Westlake Pipe & Fittings as a Bilingual Customer Service Inside Sales professional, focusing on enhancing customer experience through efficient order processing.This bilingual position require... Show more
BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Show more
Remote Inbound Customer Service Representative.Get AI-powered advice on this job and more exclusive features.MCI is a leading Business Process Outsourcing (BPO) company that specializes in deliveri... Show more
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.Echelon is... Show more
Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all.This role is a gr... Show more
Bilingual Customer Service Representative (Full-Time Permanent).Company: One of Canada’s leading non‑prime consumer lenders and among the country’s fastest-growing financial services organizations.... Show more
Bilingual Customer Service Specialist position at Petro-Canada Lubricants Inc.The role is full-time and reports to the Team Lead Customer Service.The specialist is accountable for order management ... Show more
Director of Human Resources at Rootree Inc.Monday to Friday, 8:30 am to 5:00 pm.Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while del... Show more
Customer Service Representative – Reliable Automatic Sprinkler Co.The Customer Service Representative provides effective customer service for all internal and external customers.Communicates with c... Show more
Become a B2B Account Representative with AOS, taking charge of an established territory in the Burlington–Brant–Norfolk region.Engage with clients and drive new business to achieve sales success.As... Show more
A healthcare engagement partner is seeking a Patient Service Associate in Oakville, Ontario.This role requires strong interpersonal skills and offers a gateway into the pharmaceutical industry with... Show more
David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the care... Show more
Brampton, ONFull timeREQ-11824IKO Industries Ltd.IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materia... Show more
Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight.We are looking for a new staff member to join our.This is an opportunity to join a growing compa... Show more
Join us at The Mobile Shop located inside Fortinos!.Join one of Canada's leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireless retailer.We a... Show more
