Service Writer

SUMMARY OF POSITION:

• Assist the Service Manager with the daily operations of the service department
• Book appointments for unit service or repairs.
• Open work orders and enter descriptions as work is completed.
• Monitor the status of work in progress and warranty work orders to ensure timely completion, according to deadlines.
• Manage the time clock for all employees within your dealership store location.
• Track service monthly labour, reworks, aftersales, training charts, shop supplies, service expenses and technicians’ hours worked.
• Update units being transferred to different stores.
• Handle customer inquiries regarding work in process, appointments and return phone messages promptly.

WHAT WE ARE LOOKING FOR:

• Knowledge of the agricultural industry and related equipment would be an asset.
• Basic understanding of MS Office (Word, Excel, and Outlook)
• Strong attention to detail and organizational skills.
• Proven data entry, data editing and typing skills.
• Able to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.
• Strong customer service and troubleshooting skills

WHAT WE OFFER:

• A safe and rewarding environment to develop their careers that reward and grow the with individual
• Competitive compensation ($23-28/hour)
• Group Registered Retirement Savings Plan (GRSP)
• Extended health benefits
• Bonus Programs
• Employee discounts and other perks.