Business Systems Analyst

Business Systems Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid 4 days in office, 1 day work from home

Contract Details

• Position Type: Contract
• Contract Duration: 12 months (with possibility of extension based on business needs and performance; conversion to permanent also possible based on business needs and performance)
• Pay Rate: C$55.00 C$65.00 / Hour (CAD)
• Shift / Schedule: Monday Friday, core business hours 37.5 hours per week, 7.5 hours per day
• Travel Requirements: Not required

Job Summary

If you have an engineering mindset and a passion for deeply engaging with Journey partners to fully understand and drive forward their goals, then the Core Platform's Manage Customer Accounts (MCA) Business Systems Analyst team is the place for you! MCA's applications form the Book of Record for all aspects of personal and commercial business deposit and chequing accounts as well as registered deposit accounts and a Line of Credit product. This critical data is used by key banking systems (e.g. Easyweb, Mobile, C3, S3) to deliver account-centric information and services to technology and business partners.

The ideal candidate brings a solid IT background preferably in Mainframe exceptional communication skills to bridge Journey needs with technology solutions, and thrives in a fast-paced, ambiguous environment. As a key member of the Pod Agile delivery team, you will be actively involved in many features to enhance and deliver new functionalities supporting Journey-sponsored and Infrastructure initiatives. You will translate complex requirements into clear JIRA user stories using the Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. You will work in close collaboration with Journey partners, Product Owners, Architects, Software Engineers, and Quality Engineers to drive clarity, test, and support deployment.

The primary purpose of the role is to translate business needs into technical concepts for technical teams and technical constraints into business language for stakeholders. You will plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks, providing technical leadership and working in close partnership with various partners and stakeholders to plan, elicit, analyze, document, communicate, and manage functional and non-functional requirements.

Key Responsibilities

Customer

• Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
• Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
• Translate business requirements into detailed functional specifications taking into account non-functional requirements.
• Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Provide support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• Provide operational and process-related analysis and support as needed.

Shareholder

• Adhere to existing processes and standards, including requirements management, technology delivery practices and standards, and business technology architecture, escalating issues as required.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• Support and contribute to change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• Support the development of business cases, including benefits identification, RFI/RFPs, and service level agreements with vendors/suppliers, consistent with technology requirements/guidelines.
• Adhere to the TD code of conduct.

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork, and ensure timely communication of issues/points of interest.
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status and progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners and other stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and externally.

Required Skills

• 8 years of BSA, Software Engineer, or Quality Engineer experience
• Strong hands-on experience inquiring and maintaining data on Mainframe screens MUST HAVE
• Strong experience within Scaled Agile framework
• Strong understanding of Behavior Driven Development for writing user stories
• Strong experience using Jira and Confluence
• Strong testing and gap analysis
• Engineering mindset
• Strong problem-solving skills
• Strong Stakeholder Management skills
• Strong Teamwork/Collaboration/Communication

Preferred Skills

• Interac payment experience
• API/Postman experience
• Microsoft 365 Copilot / GitHub Copilot experience
• Previous banking or financial experience

Education Requirements

• Post-secondary education (Diploma or Degree) is an asset
• Business Analyst certification is an asset

Required Experience

• 8 years of overall experience in BSA, Software Engineering, or Quality Engineering roles

Important Notes

• Interview process: 1 step, in person, 45 minutes
• Candidates with multiple short contracts, job hopping, or unexplained gaps will not be considered
• This role requires access to customer data

About the Client

This client is a leading North American financial services institution and one of the six largest banks on the continent by branches, serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, the organization employs over 85,000 professionals worldwide spanning retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists including software engineers, business systems analysts, and IT delivery professionals who collaborate within agile pod-based teams. The institution operates a full-service financial platform encompassing personal and commercial banking, wealth management, insurance, and payment solutions, and has earned Great Place to Work Certification for ten consecutive years, reflecting a sustained commitment to inclusion, diversity, and employee development.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10195 Industry: Data & Analytics

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