Foot Passenger Ticket Agent

Job Description

FOOT PASSENGER TICKET AGENT

Nanaimo

Seasonal

The opportunity

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Manager, Foot Passenger Ticket Agentsare responsible for :

Foot Passenger Ticket Agent duties :

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes.
• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers.
• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies.
• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.

Vehicle Ticket Agent duties :

What you bring to the team

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by March 29, 2026 . Please ensure to upload any relevant certificates you currently hold during the application process.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.