Technology Business Analyst

Description

Please Note: This is a 12+ month contract position covering a parental leave.

Purolator is a leading integrated freight, parcel, and logistics solutions provider in Canada. With over 60 years of experience, Purolator has established a strong market position, known for its reliable service and extensive reach across the country and internationally.

The Business Analyst works to drive Purolator’s customer-centric shipping experience and growth through Digital Shipping Channels. The analyst interprets results using a variety of techniques to maintain business solutions with the goal of simplifying customer onboarding, enhance experience, and support business expansion.

Purolator is best-in-class and strives to be easy to do business with. You will help drive these standards daily.

Responsibilities

• Engage with business stakeholders to identify, analyze, and document business needs, processes, and functional requirements primarily for of web-based shipping applications.
• Translate business requirements into clear user stories, acceptance criteria, and process flows.
• Facilitate requirements workshops, interviews, and discovery sessions with Product Owners and business partners.
• Ensure traceability of requirements throughout the project lifecycle.
• Actively participate in and facilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Collaborate with Scrum Masters and Product Owners to prioritize and refine the product backlog.
• Create, manage, and monitor sprint plans, ensuring sprint goals are met and obstacles are addressed promptly.
• Use Jira for backlog management, sprint planning, issue tracking, and workflow documentation.
• Maintain clear, organized documentation in Confluence, including business requirements, process maps, and decision logs.
• Work with Jira/Zephyr (or similar test case management tools) to support test planning and execution.
• Support continuous improvement of Agile processes and tool usage across teams.
• Serve as a bridge between business stakeholders and technical teams to ensure shared understanding of objectives and deliverables.
• Work closely with Product Owners to align project scope with business priorities.
• Support Project Managers with progress reporting, risk identification, and milestone tracking.
• Communicate effectively with developers, QA analysts, and operational teams to ensure solutions meet business needs.

Skills Required

• Experience in a product development or software delivery environment.
• Ability to work independently on a departmental team or within an organizational project.
• Ability to grasp complex concepts related to integration of multiple systems.
• Excellent communication and critical thinking skills.
• Strong time management, organizational, decision making and problem-solving skills with meticulous attention to detail.
• Strong knowledge of all stages of the Software Development Life Cycle (SDLC) follow testing standards including:
  • Requirements gathering, analysis, design, implementation.
  • Preparing and executing test plans, test strategy documents.
  • Test case creation, execution and deployment.
• Strong knowledge of Agile testing and Quality Assurance testing standards and best practices for the application development lifecycle.
• Strong knowledge of defect management; tracking, creation, execution and reporting using Jira and Confluence applications.
• A knowledge of project management framework and methodologies is an asset.
• French is an asset.

Qualifications

• University or College diploma in computers, software design or any computer application development specialty, or +5 years’ experience as a Business Analyst.
• Certification(s) such as Certified Scrum Master (CSM), Certified Business Analysis Professional (CBAP), PMI-PBA, or Agile BA etc. is an asset.