Customer Success Manager

Are you passionate about delivering exceptional customer experiences and driving success in a fast-paced SaaS environment? As a Customer Success Manager at Nakisa, you'll be at the forefront of ensuring our clients thrive and grow with our innovative solutions. This role is key to our mission of high-quality delivery and unparalleled customer experience, directly impacting account management, client satisfaction, and new sales opportunities.

What you'll be doing

• Collaborate with Sales, Implementation, and Support teams to ensure seamless customer transitions and onboarding.
• Fortify relationships by becoming a domain expert and product superuser.
• Proactively identify, manage, and lead upselling and cross-selling opportunities, driving organic growth.
• Act as the customer's main point of contact, advocating for their needs across departments.
• Nurture relationships that will generate strong references and referrals.
• Drive product improvements by collaborating with our Product Management team.

What you bring

• Bachelor's degree in business or other related fields.
• At least 6 years of experience in a similar position or solution consulting role.
• Demonstrated ability to build and maintain strong relationships with executives.
• Excellent communication skills, both written and verbal, with the ability to deliver compelling presentations to a variety of audiences, including executives.
• Strong technical knowledge, particularly in enterprise software (SaaS experience highly preferred).
• Experience with enterprise software selling (SaaS is a plus).
• A human resource and/or Finance background is desirable.
• Experience managing clients in accounting and/or HR is desirable.
• Fluency in English is required to carry out essential customer support and advisory duties for enterprise clients located outside Québec.

*The role supports customers deploying the solution internationally and collaborates with globally distributed internal teams.

Nice-to-haves

• MBA or equivalent.
• Business consultative experience in management consulting, financial analysis, corporate finance, business development, organizational transformation.

What's in it for you

• Opportunity to join a growing and fast-paced, SaaS company.
• Chance to make a difference because you are empowered to do so.
• Work with Fortune 500 companies as your clients.
• Growth opportunities within the same field or even at other departments.
• Make wonderful friends and become part of the diverse and inclusive Nakisa family.
• Work with a team of incredibly talented and forward-thinking people who value hard work and know-how to celebrate the wins – No matter small or big.
• Amazing benefits & perks.

• Location: Montréal (hybrid).
• Visa or relocation: not available.
• Hiring process: recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role.
• Apply even if not a perfect match: potential and drive matter here.