System Planner

Job Description

Job DescriptionSalary:

System Planner

Calgary Homeless Foundation (CHF)

Calgary Homeless Foundation guides the fight against homelessness. Fueled by this purpose, we envision the day when homelessness is rare, brief, and non-recurring perhaps an episode in someone's life, but never a condition that defines it. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness.

We commit to our purposeand our ambition of becoming the authoritative guide in the fight against homelessnessby demonstrating the following leadership behaviors:

Taking Accountability: Guiding the fight against homelessness with responsibility and integrity.

Fostering a Growth Mindset: Continuously learning and adapting to better serve our mission.

Empowering Others to Succeed: Supporting and enabling our team and partners to achieve their best.

Collaborating for Greater Impact: Working together with various stakeholders to amplify our efforts and outcomes.

At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve. Heres what you can expect from usand what we expect from you:

• Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.
• Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.
• Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.
• Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.
• Shared Understanding: Expertise means building clarity for others, not being right by default.

Our culture values transparency, inclusion, and resilience. We name real pressuresinternal and externaland navigate them together. Interviews and development conversations focus on real examples of how we act when its hard, because thats when our values matter most.

Our Staff

CHF staff are action-oriented individuals who are catalytic leaders, courageous collaborators, evidence inspired, and vision dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, to add value to the full community. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and are focused on creating positive outcomes for persons experiencing homelessness.

How we work here:

At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.

Heres what you can expect from usand what we expect from you:

• Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.
• Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.
• Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.
• Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.
• Shared Understanding: Expertise means building clarity for others, not being right by default.

The Position System Planner

As a member of the System Planning team, the System Planner plays a key role in the implementation of CHFs strategic direction and system coordination priorities, focusing on program investments and liaising with partner agencies. The System Planner will provide effective stewardship of funds through program reporting, monitoring, and oversight of an assigned portfolio of projects delivered by community agencies under contract with the Foundation. The key functions of system planning are program support, system coordination, and collective learning. In support of these functions, this role develops and nurtures collaborative relationships with assigned agencies and other internal and external community partners.

Accountabilities and Deliverables

• Act as a trusted representative and brand ambassador of CHF while interacting with key community partners and government representatives.
• Foster collaboration, cooperation, and teamwork with colleagues, community partners, and funded organizations, ensuring role clarity and working toward collective success.
• Utilize critical thinking skills to enhance the System of Care and participant outcomes, including enhancing cross sector collaboration and integration. Using evidence, data, and critical reflection, identify gaps and opportunities in service provision and provide developmental recommendations for system improvement.
• Act as a key liaison between programs on assigned portfolio and CHF to reinforce and/or provide information and support regarding CHF direction, requirements, processes, and systems with system of care partners.
• Support funded agencies with schedule preparation and contract execution using grant management software.
• Develop knowledge of CHF contract terms and eligible cost guidelines to monitor agency contract compliance.
• Promote and enhance CHFs community training offerings to meet the needs of agencies and develop sector staff capacity and performance.
• Support the CAA team to monitor and support program referrals, provide up-to-date program information eligibility, and facilitate case conferences as needed.
• Support program accountability, innovation, and strategic learning by:
  • Working with the Data and Evaluation teams, along with funded agencies, to assess qualitative and quantitative indicators of impact,
  • Working with the HMIS, Data, and Evaluation teams and programs to understand leading practices, identify sector trends, facilitate opportunities for collective community learning, and implement findings from evaluation processes to improve outcomes at a program and sector level,
  • Conducting ongoing, quarterly, and annual reviews of programs,
  • Undertaking analysis of program/funding submissions including monthly, quarterly and annual reports, budgets, financial statements, and year-end audited reports to ensure agencies in assigned portfolio are operating in a fiscally and programmatically responsible manner,
  • Monitor funded programs are in compliance with Canadian Accreditation Council Case Management Standards and renewal requirements
• Support CHFs annual funding cycle, business planning, and Request for Proposal (RFP) processes including:
  • Contribution to development of funding requirements, and System and Program effectiveness indicators.
  • Input into the design of programs and processes, particularly program type, targets, eligibility criteria, referral processes, and performance measures in support of a coordinated system of care.
  • Participation in and promotion of learning-focused evaluation efforts to ensure best and promising practices guide program design and continuous improvement.
• Assist the Director of Programs and Evaluation to improve the Foundations ability to understand, interpret and act on emerging trends, needs and opportunities in the sector to support the continuous improvement of program development and system co-ordination.

Education and Experience

The ideal candidate will have the following qualifications:

• The ideal candidate will possess a minimum of a Bachelors degree in a business, leadership/management, social services, planning or related field.
• 5 or more years of related experience.
• Familiarity with Systems Thinking, Evaluative Thinking, and Strategic Execution disciplines is an asset.
• Excellent verbal and written communication skills, including preparing reports and briefing notes for presentation at senior leadership and board levels.
• Demonstrated proficiency with Microsoft Suite, including Word, Excel, and PowerPoint.

General Competency Requirements

• Personal Initiative: Self-starter with willingness to learn on their own.

• Culturally Congruent: A passion for, belief in and communication of CHF vision, mission and core values. Demonstrates a strong service ethic and customer service approach.

• Teamwork: Ability to work independently and as part of a team. Is willing to provide assistance and support to others and defines success in terms of the whole team.

• Organizational: Is able to manage multiple projects and prioritize work based on various deadlines; high attention to detail

• Collaborative and Collegial: Works well with others, whether at the most senior levels, with direct reports or with others across the organization. Understands how to work with the community in a collaborative manner.

• Communication: Excellent listening, verbal and written communication skills combined with an ability to communicate effectively with a diverse group of key external stakeholders
  
  
• Analytical: Able to quickly assess situations, build appropriate plans and execute those plans flawlessly.

• Results Oriented: Sets high standards of performance including setting goals and priorities that maximize available resources to deliver results against CHF direction, objectives and public expectations. Will monitor progress and make adjustments as necessary on an ongoing basis.
  
  
• Project Management Skills: Proven strong project management skills with ability to multi-task and set priorities within tight timelines.
  
  
• Enhancing Organizational Image: Focuses on building and protecting the image, reputation and long-term interests of CHF including promoting CHFs reputation as a leader in ending homelessness.
  
  
• Resource Management: Is able to identify, obtain and effectively allocate resources required to achieve CHF goals and applies appropriate resources to problems and opportunities.
  
  
• Credibility: Demonstrated ability to build organizational trust based on professionalism, expertise and ability to create solutions and deliver desired outcomes.
  
  
• Honesty & Integrity: Demonstrates the highest levels of honesty and integrity in all dealings with internal and external stakeholders.

What We Offer

We offer an environment and culture where people are passionate about the work we do and supportive of each other. We work hard and learn together, celebrate our successes, and recognize the importance of having fun.

We provide a competitive compensation package including health and dental benefits, paid vacation, wellness and personal flex time.

We offer a hybrid working model.

Our Commitment

We celebrate and support diversity, fostering an inclusive and equitable workplace for all.

Requirements

Please forward your resume and cover letter via CHFs Bamboo portal.

We thank all candidates for your interest in the System Planner role; however, only those selected for an interview will be contacted.

Successful candidates must provide police information and vulnerable sector checks.