In-Reach Worker - Nanaimo

Position Title: In-Reach Worker

Posting Number: 26-010

Reports to: Manager of Supportive Housing

Pay Range: $26.26-$28.52/hour

Union: BCGEU

Location: Nanaimo, BC - Nikao

Schedule: 9:00am-8:00pm, Monday to Wednesday; and 12:00pm-8:00pm Thursday (75 hours bi-weekly)

Posting Closing Date: April 30, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

In-Reach Workers will focus on assisting tenants who have issues around hoarding and managing room cleanliness; assisting tenants in life skills and other life enriching activities as indicated on their individual support plan.

In-Reach Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

• Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
• Build meaningful relationships with tenants;
• Assist tenants experiencing hoarding behaviors;
• Responsible for assisting tenants with activities of daily living;
• Attending to overdoses and administering naloxone.

Key Responsibilities:

1. Provides individualized, person-centered support to tenants, including:

• Preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
• Working collaboratively to implement a person-centered Wellness Model;
• Providing input to counsellors and other professionals with regard to the development of appropriate program plans;
• Monitoring client mental health and substance use and determining when to provide additional support;
• Recognizing, analyzing and responding to potential emergency situations;
• Encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
• Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
• Contributing to the evaluation of tenants’ progress and preparing related reports;
• Supervising and supporting tenant participation in the Work Program;
• Providing support for a wide variety of on-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
• Providing support to tenants experiencing health issues including end of life support;
• Advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community; and
• Providing transition support for tenants moving in or out of supportive housing.

2. Performs administrative responsibilities, including:

• Maintaining reports such as statistics, logbooks, tenant daily activity records;
• Preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
• Participating in the development and implementation of Support Plan; and
• Notifying management of changes in condition and recommend adjustments in the level of care and service.

3. Other related duties, including:

• Maintaining regular contact with, and providing back-up for team members and other staff as required; and
• Participating in community meetings including coordinating individual case conferences.

Requirements

Note: An equivalent combination of education and experience may be considered

Education:

• Training and/or education in a related human/social service field is an asset
• Conflict resolution/crisis prevention training and experience is an asset

Experience:

• Recent and related experience preferably in the non-profit housing sector or in a related social service field
• Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Knowledge, Skills and Abilities:

• Knowledge of the psychosocial rehabilitation model
• Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
• Positive attitude, the flexibility to perform various duties in service to the residents and the ability to work in a team environment
• Working knowledge of harm reduction and Housing First theory and practice
• Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

• First Aid Certification is required.
• Naloxone administration training is required.
• Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in this appointment.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for staff working 20+ hours per week.
• Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more).
• Pension Plan for permanent staff working 20+ hours per week.
• Employee assistance program.
• Wellness time for permanent staff working 20+ hours per week.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Social committee that includes robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.