REPRESENTATIVE, TERMINAL OPERATIONS

Job Description

Position Summary:

Providing excellent service for internal colleagues and MSC GVA colleagues in every written and verbal communication. The Terminal operations Representative is responsible for ensuring effective delivery of terminal operations objectives across our Canadian ports, maintaining great relationship with terminal contacts, and providing highly accurate reporting and scheduling to various stakeholders both inside and outside the Agency.

Level of Responsibility:

Increased handling tasks with greater independence; Responsible for quality and timeliness of personal work. Contributing to projects with guidance, supporting team/organizational objectives.

Key Tasks:

Act as liaison between the MSC Agency and terminals

• Act as a liaison between the MSC and Port Terminals and handle all inquiries.
• Creating and maintaining the regular vessel sailing schedule, ERD & Cut-offs on terminal.
• Communicating and applying vessel changes and omission.
• Creating and maintaining the terminal operations reporting.
• Verifying and approve port, terminal, and vessel related invoices.
• Submit Vessels ACI and A6 to CBSA.
• Address and resolve any issues that arise during terminal operations
• Monitor the vessel delay and submit a stoppage report for each vessel call to the Vessel and MSC Canada.
• Monitor and track the status and progress of the data and submission process and report any issues or delays.
• Identify and resolve disputes regarding vessel stoppages and detention costs.

*Additional tasks may be added or removed based on departmental needs.

Qualifications

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• This position requires flexibility in working hours, including evenings and weekends and being at the terminal as needed.
• Valid driver’s license and access to a personal vehicle to travel to the terminal as needed.
• Excellent command in spoken and written English
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• High attention to details.
• Minimum 2 years’ experience a similar role.
• Experience with documentation for Hazardous goods and CBSA is preferred.
• Proficiency in Microsoft office applications, specifically Excel.
• Strong communication skills for negotiation and reconciliation

Additional Information

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.