Resident Caretaker, VGH

The Company

UBC Properties Trust was established in 1988 with the mission to assist UBC, through optimization of land assets, to achieve the academic and community goals of its Place and Promise mandate. We develop, service and lease residential land at UBC to create communities and build UBC’s endowment for future generations. We construct and manage rental properties to provide residential, retail and office space to support workforce housing and other academic objectives. We provide project management services to construct institutional buildings for UBC and advise on land use and development. We operate on both the Point Grey campus and UBC Okanagan; and have two property management divisions, Village Gate Homes and Wesbrook Properties.

Village Gate Homes

Since 2001, Village Gate Homes has been developing, leasing and managing rental housing for UBC’s fulltime, permanent faculty and staff. Village Gate Homes now has near 1,319 homes, including rental apartments, city-homes and townhomes across 18 buildings. All buildings are located in either the Hawthorn Place or Wesbrook Place neighbourhoods at UBC. There are also new buildings in the pipeline that will be added to the portfolio in the next couple of years.

Current Residential Housing with a total of 1,480 units: Azalea, Sumac, Cascara, Gardenia, Tamarack, Larkspur, Dahlia, Magnolia, Nobel and Webber House, Cypress and Pine House, Mundell, Oakwood, Evolve, Echo, Theory, and Symphony.

Current Retail & Student: David Strangway with seven (7) commercial tenants and MBA House with four (4) commercial tenants & eighty-one (81) graduate-student rental accommodations.

The Opportunity

Reporting to the Maintenance Supervisor, the Residential Caretaker engages with building residents, as well as Property Manager and Administrators to ensure that the building, common areas and grounds meet a first-class standard that enhances property appeal and resident satisfaction. This position is responsible for the maintenance of assigned buildings and units within the UBC faculty and staff portfolio. This role requires the successful candidate to live on site after probational period (3 months) in one of the buildings that you will manage at the Point Grey UBC campus.

Key Responsibilities (include, but are not limited to):

Property and Building Maintenance

• Completes all building maintenance and service requests to the highest standards. This includes cleaning all common areas, supervising trade contractors, and record keeping of work performed Also, conducting minor repairs and Emergency Maintenance (appliance failure etc.)
• Knowledge and ability to make recommendations for preventative maintenance
• Distribution of fobs, parking passes and keys to residents
• Completes regular building and public realm audits to identify building/community deficiencies, tenant breaches and follows up
• Works proactively to ensure the timely completion of all maintenance activities and adherence to preventative management programs and seasonal building maintenance
• Knowledgeable of the Building Emergency Response Plan and oversees the regular tests of emergency generators and fire alarm systems
• Safety procedures are established and communicated to minimize liabilities. (I.e. minimize break-ins, community criminal activity, staff/resident injuries, fires, floods, etc.)
• Works on call one day per week and one weekend on a scheduled roster (one month scheduling advance notice is given to staff)
• Other tasks and duties, as assigned
  

Tenant Services

• Works closely with the Property Leasing Administrators on internal processes and procedures
• Performs move-in and move-out inspections with residents
• Completes caretaker checklist prior to move in and reports any deficiencies, as well as move out inspection reports and notifies Property Manager of all concerns in a timely manner
• Knowledgeable of the legal obligations of landlord as it pertains to tenant lease agreements, tenant rights as outlined by RTB and Residential Tenancy Agreement
• Responds to maintenance requests sent from Property Administrators and completes report for work scheduling
• Provides exceptional customer service and promptly responses to all tenant enquiries with a friendly, professional attitude
• Other tasks and duties, as assigned

Competencies and Qualifications

• Strong English written and verbal communication. A second language will be considered an asset
• Experience in conducting minor maintenance
• Attention to detail and accuracy on reporting
• Positive and discrete manner with excellent customer service skills
• Maintains personal hygiene and a professional appearance
• Understanding of the Privacy Act and keeping information confidential
• Good working knowledge of technology and smartphones
• Experience working safely with cleaning supplies and other chemicals used in building operations
• Working knowledge of RTA
• Ability to work on call and respond to emergencies after hours and on weekends, as scheduled
• Good organization, planning and time management skills
• Able to work collaboratively and is a strong team player

Compensation and Benefits Package

At UBC Properties Trust, our benefits exemplify our values and focus on health, family, learning, hard work, and tenure. Some benefits we have to offer (among others we have):

• Full Extended Benefits (health, dental, and vision)
• A health and wellness spending account
• Rental allowance and discount
• RRSP Contribution
• Annual performance-based bonus and retention compensation
• Pet-friendly office
• Minimum 3 weeks paid vacation (increases with tenure) and 10 paid sick days

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