Campus Community Lead

Purpose:

Contributes to the overall success of the assigned campus in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The job requires skills in service delivery, continuous improvement, community management, communication and relationship building to ensure employees and visitors within the Campus are engaged and productive.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• On-site and Virtual Support

• Providing on-site campus support to all employees who work on the Campus.
• Supporting all aspects of a campus virtually through the mastery of multiple platforms: MS Teams, Workplace, MS Outlook.
• Managing and reporting on Campus and site capacity through the use of centralized tools.
• Supports onboarding and offboarding of campus employees, including access badges, parking, employee database management, telephone number assignments and equipment distribution and recovery.

• Employee Experience:

• Act as a central point of contact for employees in the Campus.
• Co-create process flow and guidelines for receiving, evaluating, and responding to all questions, complaints, suggestions, and compliments.
• Represent the Campus in front of the different business line management.
• Understand, prioritize, and articulate challenges and successes of Campus and assist with solution development where necessary.
• Represent the Campus to employees: Respond to emails sent to operations inbox.
• Deliver Campus orientation for new employees of all levels.

• Change Management & Continuous Improvement:

• Support the workplace hybrid working model and provide input to leadership about opportunities for reinforcing change program.
• Develop and document processes and procedures for Campus Operations.
• Embed Continuous Improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.

• Community Building, Event and Meeting Management:

• Identify and support opportunities to bring the Campus population together.
• Organize booking and support for Campus meetings, e.g. Town Halls and Employee Engagement events as required.
• Meeting Management: Ensure conference/meetings rooms on all floors are maintained according to Campus standards. Provide orientation to meeting room technology and first level technology support for meeting room issues.

• Security, Maintenance and Supplies

• Maintaining records of keys / security credentials relating to premises and controlling access. Raise with security any suspicious activity.
• Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly.
• Ensuring stationery/supplies are monitored and replenished.

• Correspondence/ Mail

• Provide support with mail distribution, accepting and/or signing deliveries and arranging for courier service pickup; advising Campus citizens of delivery at reception desk/mailroom window.
• Provide support with printing, mail scanning, envelopes folding, and other distribution tasks and services.

• OHS Committee/BCP

• Participate in the OHS committee to ensure the Campus has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.
• Organize fire drills and publish Fire Wardens, First Aid Attendants and Health and Safety material on bulletin boards and Sharepoint Campus sites.
• Coordinate Business Continuity Plan activities and send communications in the event of an emergency.

• Visitor Experience:

• Act as first point of contact for guests/visitors to the Campus.
• Co-create and deliver visitor welcome protocols.
• Organize and provide tours of Campus to other Scotiabankers and external visitors, as required.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Post-secondary degree from a credited university or college with a minimum of 1 year of related experience or equivalent work experience in customer service.
• Excellent customer service focus record
• Excellent verbal and written communication skills including presentation skills (small to medium sized groups)
• Able to work in a fast-paced environment with minimum supervision while collaborating with a large team and dealing effectively with issues and interacting with internal and external parties.
• Strong organizational skills and ability to set priorities and manage time.
• Knowledge of MS Office (Teams, Word, Excel, Outlook, PowerPoint).
• Knowledge of conference/meeting room technology, videoconferencing, etc.
• Standard First Aid is a plus.

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Lifting and moving boxes and furniture may be required to support campus events, tasks and initiatives

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.