Reservations Supervisor

The role of the Reservations Supervisor is integral in crafting a positive guest experience. They serve as the initial point of contact, ensuring that each reservation is made with meticulous attention, care, and intention. This meticulous process prepares the hotel operations team to welcome guests and provide an exceptional experience. This role is positioned to gain an exemplary understanding of all operations and will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry. If this sounds like you, fill out an application to work, live and play where you belong.

Compensation Information: $23.68 per hour

Physical Requirement: Light; work activities involve handling loads up to 10kg; Predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Completion of post-secondary education in hospitality or a related field.
• A minimum of two years of experience in the Reservations or Front Office department is essential.
• Devoted to working collaboratively in a dynamic team environment with a strong focus on enhancing the guest experience.
• Proficient in computer systems, including Microsoft Office and Opera.
• Exhibits a professional demeanor, a genuine passion for delivering exceptional guest service, and the ability to anticipate guest needs.
• Exceptional communication skills, both written and verbal, coupled with outstanding problem-solving capabilities.

Primary Responsibilities:

Guest Experience:

• Assist in managing day-to-day reservations department operations. Handles reservation calls on a regular basis.
• Consistently upholds approved Standard Operating Guidelines (SOG) for phone etiquette and call quality standards in all guest interactions, serving as a role model for the team.

Departmental Execution & Excellence:

• Serves as the Reservations Group and Tour champion.
• Oversees, trains, and monitors all reservations activities, ensuring compliance with Director of Reservations (DOR)- approved Standard Operating Guidelines (SOG) processes and standards.
• Implements new SOGs with Reservations Agents and Guest Service Agents as required.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.