Host/Porter

Host/Porter

Position Summary

Host and Porter is responsible for both welcoming guests and providing essential physical support within a hospitality or event setting. This dual role ensures a seamless guest experience from the moment they arrive to when they are seated, checked-in, or helped with their luggage.

Host Responsibilities:

• Greeting and Welcoming Guests: Greet guests warmly upon arrival and provide a friendly first impression of the venue.
• Seating and Escorting Guests: Guide guests to their designated seating area or room in a timely and polite manner.
• Managing Reservations and Waitlists: Take and manage reservations, handle guest inquiries, and maintain an organized waitlist when necessary.
• Answering Guest Inquiries: Provide accurate information regarding the venue, menu (if applicable), services, events, and general inquiries.
• Coordinating with Staff: Work closely with waitstaff, kitchen, or event staff to ensure smooth seating arrangements and customer service.
• Handling Customer Complaints: Address and resolve minor guest complaints promptly or escalate issues to higher management when necessary.
• Maintaining Cleanliness: Ensure the front lobby or reception area is neat and welcoming for guests.

Porter Responsibilities:

• Transporting Items: Handle the transportation of supplies or items around the venue, including chairs, tables, or equipment for events.
• Room Setup (if applicable): Assist with the setup of rooms or event spaces, ensuring everything is in place before guests arrive.
• Maintaining Guest Comfort: Provide support for guests as needed, including offering directions or helping with special requests.
• Assisting with Event Logistics: Help set up and break down event spaces by moving items and ensuring the venue is prepared before and after events.
• Stock and Supply Management: Ensure adequate stock of items (such as towels, linens, or event materials) and replenish when needed.

Qualifications:

• Prior experience in a customer-facing role (e.g., hospitality, retail, or events).
• Physical strength and stamina to assist with carrying and moving heavy items.
• Ability to work flexible hours, including evenings, weekends, and holidays if needed.
• A professional and approachable attitude.
• Diploma or degree in hospitality is an asset.
• Hospitality experience is an asset.
• Should be eligible to work in Canada full-time.
• Able to work in a fast-paced environment,
• Customer Service Skills: Ability to communicate effectively and maintain a friendly demeanor while interacting with guests.
• Physical Stamina: Ability to lift and move heavy items (e.g., luggage, furniture) and be on your feet for extended periods.
• Strong Organizational Skills: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to Detail: Careful and thorough approach to managing guest needs and maintaining the venue.
• Problem-Solving Skills: Able to resolve minor guest complaints or concerns efficiently.
• Time Management: Efficiently managing time to balance hosting duties and porter responsibilities.
• Teamwork: Ability to collaborate with both front-of-house (guest-facing) and back-of-house (staff) teams.

Why Eagle Ranch Resort:

• Our staff experience working at a world-class Golf Resort.
• Discounted: golf privileges, staff meals, restaurant meals, golf shop purchases, sister resort Eagle Ranch
• We offer a unique and engaging work environment with breathtaking views

Stone Creek Resorts Inc. is committed to supporting a diverse workforce for various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital/family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.