Customer service representative - B2B

Are you passionate about the food industry, specifically the world of bakery and pastry? Are you looking to kickstart your career in an environment where your natural communication skills and sales flair can shine? This is your chance to make an impact!

We are seeking an Inside Customer Service Representative to join a market-leading company in Laval. This strategic role blends high-level B2B service with consultative sales. As the first point of contact, you will act as a brand ambassador, ensuring top-tier customer satisfaction while identifying opportunities to grow existing accounts.

This is a long-term contract position with strong permanency potential, based 100% on-site in a dynamic and fast-paced environment.

Advantages
- Competitive Pay: $23 / hour.
- Work-Life Balance: 37.5-hour work week, Monday to Friday (No weekends!).
- Easy Access: Free on-site parking and easily accessible via public transit in Laval.
- Career Growth: Our client prioritizes internal promotions. With a dedicated training budget (1% of annual salary), you could evolve into departments like R&D, Quality Assurance, or Accounting.

Randstad Perks:
- Access to competitive group insurance plans.
- Unlimited online continuous training platform.
- Personalized coaching and support from your dedicated consultant throughout your mission.

Responsibilities
- Order Management: Accurately enter and process customer orders received via phone and email.
- Consultative Sales (Upselling): Conduct follow-up calls ("warm calling") to introduce new products and maximize sales opportunities.
- Administrative Support: Handle billing inquiries and maintain up-to-date customer records.
- Internal Logistics: Coordinate closely with the warehouse team to ensure seamless order preparation and delivery.
- Sales Partnership: Work hand-in-hand with the external sales team to provide "white-glove" service to major accounts.

Qualifications
- Experience: 0 to 2 years in customer service (Junior profiles are highly encouraged!).
- Bilingualism: Excellent command of both French and English (80% proficiency or higher), both spoken and written to communicate with English-speaking client located outside Quebec on a regular basis.
- Tech Savvy: Proficient with MS Office and the ability to quickly learn new order management software.
- Soft Skills: Dynamic personality, punctual, and a genuine interest in sales challenges.
- Asset: Previous experience in the food or distribution industry is a definite plus but not mandatory.

Summary
Ready to take on this challenge? We want to meet you!

Apply online today or send your updated CV to Thibault at thibault.sanz@randstad.ca, mentioning "B2B Customer Service Rep - Laval" in the subject line.

Do you know a "hidden gem" for this role? Refer a candidate to us and you could be eligible for a referral bonus if they are hired!

We look forward to collaborating with you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.