Bilingual Customer Service

Are you a natural problem-solver who loves helping people? Randstad is excited to partner with a world leader in healthcare and pharmaceuticals to find a Bilingual Customer Care Representative. In this role, you’ll be the heartbeat of the team, making sure every customer has a seamless experience from the moment they place an order until it arrives at their door. You’ll act as the go-to person for both your teammates and your customers, ensuring every request is handled with care and speed. If you thrive in a friendly, professional environment where your initiative is truly valued, we’d love to hear from you!

Advantages
- An annual salary range of $73,300 – $97,400, based on your experience.
- Includes a 10% premium payment to recognize your hard work.
- Comprehensive medical, dental, and vision coverage starts immediately.
- A standard 37.5-hour work week with the ability to "bank" extra time for later use.
- Three weeks of vacation (prorated) plus 5 personal days for whenever you need them.
- Work in a small, supportive team of 4–5 people who value excellence and helping one another.

Responsibilities
- Manage customer calls and emails with a professional, helpful touch.
- Handle customer requests from start to finish, including managing returns, product questions, and billing credits.
- Ensure customer accounts and pricing details are accurate and up to date in the system.
- Work closely with the Sales, Marketing, and Warehouse teams to get answers for your customers quickly.
- Untangle shipping issues, pricing errors, or system glitches to keep things moving smoothly.
- Take care of our Ontario East customers, ranging from small local shops to large accounts.


Qualifications
- You are comfortable speaking and writing fluently in both French and English.
- At least 2 years of experience in a professional business-to-business (B2B) customer service or sales roles.
- You’re a pro with computers, specifically with office software and Excel (we’ll do a quick Excel check as part of the application).
- You are organized, analytical, and great at explaining things clearly.
- A university degree or college diploma is preferred.
- If you know your way around medical or technical terms, that’s a huge plus!
- You can work well on your own but love being part of a team, and you stay calm even when things get busy.

Summary
If you’re a tech-savvy professional who is naturally helpful and wants to grow with a world-class company, this is for you. The role follows a standard 8:00 AM – 4:00 PM but might require some overtime when things get busy.

How to Apply: Apply online today or send your resume directly to patricia.van@randstad.ca. We can’t wait to meet you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.