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Techo-Bloc
Customer Service SpecialistTecho-Bloc • Saint-Hubert, Quebec, Canada
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Customer Service Specialist

Customer Service Specialist

Techo-Bloc • Saint-Hubert, Quebec, Canada
30+ days ago
Salary
CA$60,000.00 yearly
Job type
  • Full-time
Job description
Job Description

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

  • Processing and managing customer orders (phone, email, online systems)
  • Answering product availability questions and proposing alternatives as needed
  • Following up on open orders and resolving issues proactively
  • Taking ownership of requests from start to resolution
  • Collaborating across departments to improve service flow and processes

A Day in the Life

  • Handling dealer calls and inquiries (approximately 20% of the day)
  • Processing orders and managing requests in internal systems
  • Responding to email inquiries
  • Coordinating with internal teams to resolve delivery or order issues
  • Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

  • Bilingual (French & English) to support North American teams and clients
  • Post-secondary education or 3+ years’ experience in landscaping or manufacturing
  • 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
  • Excellent communication, problem-solving, and multitasking skills
  • Proven ability to manage customer conflict with positive outcomes
  • White‑glove, customer-first mindset with strong ownership and follow-through
  • Comfortable in a fast-paced, team-oriented environment

Technical Requirements

  • Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
  • Familiarity with CRM software is considered an asset
  • Overall strong computer proficiency
  • Proficiency with Microsoft Office (Excel and Word)


Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

  • Group insurance and RRSP with employer contribution
  • 24/7 telemedicine and Employee Assistance Program
  • Training and career development opportunities
  • Performance-based bonuses
  • Employee recognition programs
  • Product discounts and workplace perks (snacks, events, free parking)
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Customer Service Specialist • Saint-Hubert, Quebec, Canada

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