Junior Help Desk Technician

Thomson Rogers LLP is seeking a Junior Help Desk Technician to join its IT group.

About Us:

With over 90 years of practice, Thomson Rogers LLP is one of Ontario’s most trusted and long-standing law firms. Since , the firm has represented individuals and families facing life-altering injuries and complex legal challenges. Our lawyers lead high-stakes cases in personal injury, medical malpractice, family law, along with municipal, planning, and expropriation law.

Description of the Role:

The Junior Help Desk Technician role is to deliver support to end users in the organization concerning the use of various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and hardware issues for all staff members.

Responsibilities:

• Field incoming calls from end users and resolve application and hardware issues
• Perform hands-on fixes at the desktop level, under the direction of the Network Administrator and/or Director of IT
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to team leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Identify and learn appropriate software applications used and supported by the organization
• Administer new hire technology needs (e.g., desktop imaging, account creation)
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and other security-related updates as directed by team leaders
• Apply diagnostic utilities to aid in troubleshooting
• Assist in maintaining cybersecurity best practices, including endpoint protection, phishing awareness, and access control policies
• Support additional IT projects and administrative tasks as required

Education and Experience Requirements:

• College Diploma or related work experience
• One to two years’ experience providing Help Desk support or client support in a professional or similar environment
• Must be proficient in using Microsoft Office to aid end users in resolving issues
• Must have experience working in a Microsoft environment
• Must have experience working with Windows 10, 11 in an AD domain environment
• Lotus Notes/Domino experience a definite asset
• Knowledge of Apple and Android mobile devices and overall mobile device management; experience with Intune is required
• Experience with Zoom, Zoom rooms, and Poly devices is a plus
• An interest in cybersecurity or relevant education/certifications (e.g., Security+, Microsoft SC-, or similar) is highly desirable
• Excellent troubleshooting, organization, communication (both verbal and written), and customer service skills
• Strong attention to detail, flexible, able to multitask, and adapt while staying calm in a fast-paced, deadline-oriented environment
• Desire to remain up-to-date with current and future technologies emerging in the industry
• Technical hardware skills a definite asset
• Excellent interpersonal and time management skills
• Excellent analytical skills combined with adaptability would be an asset
• A service-oriented professional who takes pride in providing responsive and effective support
• Previous exposure to working in the legal environment would be an asset
• Collaborative, approachable, and able to build positive working relationships across the firm

Employment Details:

• Employment type: Full-time
• Vacancy reason: Replacement of an employee who resigned

Administrative Items:

• Competitive salary
• Paid vacation time off
• Employer-paid benefit coverage, including a Health Spending Account
• This role is on-site for the 3-month onboarding period. Upon completion of onboarding, employees may be eligible for one remote workday per week, depending on business and project needs.

Expected Compensation Range:

$55, – $65, CAD

At Thomson Rogers, we recognize that exceptional talent comes in many forms. Compensation will be tailored to reflect your experience, skill set, and the impact you are ready to make in this role.

Hiring Approach:

From résumé review to in‑person interviews, every step of our hiring process is guided by HR at this time.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

How to apply

We invite all candidates to submit their resume to Alison Russell, HR Specialist.

Thomson Rogers LLP
Bay Street, Suite
Toronto, ON
M5H 1W2