Talent.com
Tim Hortons
SupervisorTim Hortons • Innisfil, ON
Supervisor

Supervisor

Tim Hortons • Innisfil, ON
30+ days ago
Job type
  • Full-time
Job description

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.


By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.


This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled.


As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).


The Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.

Customer Service

  • Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
  • Responds to customers in a friendly manner with an appropriate sense of urgency
  • Responds to special customer requests in a friendly manner
  • Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
  • Upon request, conducts regular store walk-thrus
  • Ensure showcases, cake displays, and paper products are properly stocked
  • Ensure interior and exterior of the store is maintained and cleaned throughout the shift

People

  • Leads by example and demonstrates the importance of treating every employee and customer with respect
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to employees
  • Encourages excitement and a fun work environment while motivating employees to meet goals
  • Reports to Store Owner and/or Manager on employee performance (positive or negative)
  • Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
  • Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self-esteem

Operations

  • Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Maintains operational efficiency through use of positioning charts and pre-rush checklists
  • Supervises employees to ensure primary and secondary duties are completed
  • Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
  • Monitors for, responds to and reports to store management about unsafe acts and conditions
  • Completes all required shift documentation (e.g. records waste)
  • Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
  • Other duties as required

Additional Information

  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).

Previous experience in a supervisory role necessary * 6 months previous restaurant experience required * Thorough knowledge of Tim Hortons products and procedures * Current certification in approved food safety training (Advanced.fst or ServeSafe) is an asset * Strong communication and interpersonal skills * Ability to consistently adhere to policies/procedures * Able to operate effectively in a fast paced environment * Must be at least 18 years of age * Must be able to stand for entire shift * Must be able to lift up to 30 pounds * Must have a valid drivers license and reliable transportation
Create a job alert for this search

Supervisor • Innisfil, ON

Similar jobs

Floor Supervisor for CALVIN KLEIN

Calvin KleinCookstown, ON, CA
Full-time

Join CALVIN KLEIN as a Floor Supervisor to create an outstanding customer shopping experience.Lead the sales floor, promote our brand, and support a dynamic team environment.As a Floor Supervisor, ... Show more

 • Promoted

Logistics Supervisor for Freight Operations

CARGO COUNTY GROUPBolton, ON, CA
Full-time

Become a key player as a Logistics Supervisor specializing in freight operations.This role emphasizes logistical planning, team management, and on-site responsibilities in a busy environment.In thi... Show more

 • Promoted

Supervisory Role in Customer Service

Shoppers Drug MartBarrie, ON, CA
Full-time

Enhance customer service in your community as a Front Store Supervisor.Oversee cash operations, staff training, and merchandising to create a great shopping experience.In this essential role, you w... Show more

 • Promoted

Supervise Farming Operations at Bamboo Farms

Bamboo Farms CanadaSchomberg, ON, CA
Full-time

Join Bamboo Farms Canada in Schomberg, Ontario as a Farm Supervisor.Focus on supervision and greenhouse upkeep in a fulfilling full-time position.Bamboo Farms Canada is on the lookout for a dedicat... Show more

 • Promoted

BOH Supervisor at Scaddabush Restaurants

WorkstreamBarrie, ON, CA
Full-time

Become a Back-of-House Supervisor at Scaddabush, where leadership meets culinary excellence.Drive operational success through effective communication and excellence in management practices.This piv... Show more

 • Promoted

Supervisor - C$65,000 - C$107,800 A Year

Raytheon ELCANOro-Medonte, Canada
Permanent

Date Posted:2026-04-10Country:CanadaLocation:CA-ON-MIDLAND-450 ~ 450 Leitz Rd ~ 450 BLDGPosition Role Type:UnspecifiedPosition OverviewWe are looking for a Supervisor to join our Rifle Sight Assemb... Show more

 • Promoted

Supervisor for Financial Audits and Operations in Municipal Sector

Norfolk CountyCentral Ontario, ON, CA
Full-time

Oversee financial audits and operations as a Supervisor, ensuring accuracy and compliance.Lead the preparation of essential financial statements, driving efficiency in a community-focused municipal... Show more

 • Promoted

Healthcare Supervisor for Client Services

IlssimcoeBarrie, ON, CA
Full-time

Drive exceptional client services as a committed healthcare Supervisor.Manage risks, uphold quality standards, and foster a positive work environment in community support settings.In this role, you... Show more

 • Promoted

Retail Operations Supervisor

PetSmart Store Support Group, Inc.Bolton, Ontario, Canada
Full-time

PetSmart does Anything for Pets – JOIN OUR TEAM!.At PetSmart, Anything for Pets begins with our people.Every associate plays a vital role in creating meaningful experiences for pets and their famil... Show more

 • Promoted

Lead Shift Supervisor Role at Starbucks

StarbucksCentral Ontario, ON, CA
Full-time

Join Starbucks as a Shift Supervisor and lead your team in providing exceptional customer service and operational excellence.Experience a vibrant work culture while enhancing your leadership skills... Show more

 • Promoted

Dispatch Supervisor

Canada Cartage GroupBolton, ON, CA
Full-time

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulf... Show more

 • Promoted

Supervisor (Part Time)

CarterCentral Ontario, ON, CA
Part-time

Supervisor (Part Time)If you are a CURRENT Carter's employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally.As a Part Time Supervisor, you will be t... Show more

 • Promoted

Supervisor for Truck Drivers Needed

Royal King logistics Inc.Bolton, ON, CA
Full-time +1

Join as a Supervisor for Truck Drivers, focusing on daily operations and team management in a secure, full-time position.Be the backbone of project quality and worker productivity.This role supervi... Show more

 • Promoted

System Control Supervisor in Innisfil

InnPowerInnisfil, ON, CA
Full-time

Shape the future of community energy as a System Control Supervisor with InnPower in Innisfil.Lead efficient operations of our electrical distribution network and prioritize safety for 24,000 custo... Show more

 • Promoted

Transportation Supervisor Position in Bolton

Montana-Group-of-Companies-LimitedBolton, ON, CA
Full-time

Take charge as a Transportation Supervisor in Bolton, ON, where you will manage logistics and team operations.This full-time, on-site role offers stable hours and an engaging work environment.In th... Show more

 • Promoted

Supervisor

JD Sports / Livestock / Size?Barrie, ON, CA
Full-time +2

Posted Friday, January 9, 2026 at 8:00 AM.Job Type: Full-Time, Part-Time, Permanent.J D Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally m... Show more

 • Promoted

Retail Supervisor Opportunity at Savers

Savers | Value VillageBarrie, ON, CA
Full-time

Become a Retail Supervisor at Savers in Barrie, ON to drive team performance and community impact.Enhance operations and enjoy a fulfilling work environment.Savers, a leader in thrift retail throug... Show more

 • Promoted

Field Supervisor - Parks & Arenas Operations

The Town of InnisfilInnisfil, ON, CA
Full-time

Drive operational excellence in Parks and Arenas for the Town of Innisfil as a Field Supervisor.This role emphasizes leadership, safety, and community impact.In this Field Supervisor position, you ... Show more

 • Promoted

SSHE Supervisor at Magnum Ice Cream

UnileverCentral Ontario, ON, CA
Full-time

Lead safety initiatives and improve health standards as an SSHE Supervisor with Magnum Ice Cream in Simcoe, Ontario.Engage with teams to tackle environmental compliance and risk management.As the S... Show more

 • Promoted

Production Supervisor, Stamping

Magna-International-6df39721Bradford West Gwillimbury, ON, CA
Full-time

Job descriptions may display in multiple languages based on your language selection.What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry... Show more