Talent.com
Tim Hortons
SupervisorTim Hortons • Innisfil, ON
Supervisor

Supervisor

Tim Hortons • Innisfil, ON
30+ days ago
Job type
  • Full-time
Job description

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.


By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.


This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled.


As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).


The Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.

Customer Service

  • Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
  • Responds to customers in a friendly manner with an appropriate sense of urgency
  • Responds to special customer requests in a friendly manner
  • Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
  • Upon request, conducts regular store walk-thrus
  • Ensure showcases, cake displays, and paper products are properly stocked
  • Ensure interior and exterior of the store is maintained and cleaned throughout the shift

People

  • Leads by example and demonstrates the importance of treating every employee and customer with respect
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to employees
  • Encourages excitement and a fun work environment while motivating employees to meet goals
  • Reports to Store Owner and/or Manager on employee performance (positive or negative)
  • Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
  • Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self-esteem

Operations

  • Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Maintains operational efficiency through use of positioning charts and pre-rush checklists
  • Supervises employees to ensure primary and secondary duties are completed
  • Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
  • Monitors for, responds to and reports to store management about unsafe acts and conditions
  • Completes all required shift documentation (e.g. records waste)
  • Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
  • Other duties as required

Additional Information

  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).

Previous experience in a supervisory role necessary * 6 months previous restaurant experience required * Thorough knowledge of Tim Hortons products and procedures * Current certification in approved food safety training (Advanced.fst or ServeSafe) is an asset * Strong communication and interpersonal skills * Ability to consistently adhere to policies/procedures * Able to operate effectively in a fast paced environment * Must be at least 18 years of age * Must be able to stand for entire shift * Must be able to lift up to 30 pounds * Must have a valid drivers license and reliable transportation
Create a job alert for this search

Supervisor • Innisfil, ON

Similar jobs

Ice Cream SSHE Supervisor

The Magnum Ice Cream CompanyCentral Ontario, ON, CA
Full-time

Life tastes better with ice cream.With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest ice cream comp... Show more

 • Promoted

Supervisory Role in Warehousing

TalentSphere Staffing SolutionsSchomberg, ON, CA
Full-time

Take charge as a Warehouse Supervisor with a leading company in Schomberg, ON.This critical position involves hands-on leadership and overseeing daily warehouse operations for success.Our client sp... Show more

 • Promoted

Full Time Farm Supervisor in Schomberg

Bamboo Farms CanadaSchomberg, ON, CA
Full-time

Lead a dedicated team at Bamboo Farms Canada in Schomberg, ON as a Full-Time Farm Supervisor.This position involves vegetable and melon farming supervision with onsite responsibilities.As a Farm Su... Show more

 • Promoted

Manufacturing Supervisor in Barrie

Randstad CanadaBarrie, ON, CA
Full-time

Step into a hands-on Manufacturing Supervisor role in Barrie, where leadership meets a commitment to quality.Guide a dedicated team to achieve production excellence in a fast-paced setting.We are l... Show more

 • Promoted

BOH Supervisor at Scaddabush Restaurants

WorkstreamBarrie, ON, CA
Full-time

Become a Back-of-House Supervisor at Scaddabush, where leadership meets culinary excellence.Drive operational success through effective communication and excellence in management practices.This piv... Show more

 • Promoted

shift supervisor - Store# 04856, PARRY SOUND

StarbucksCentral Ontario, ON, CA
Full-time

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts.As a team lead, you will deploy partners and delegate tasks to create the St... Show more

 • Promoted

Blue Door Client Services Supervisor

Blue DoorKing, Ontario, Canada
Full-time +1

Be a key player at Blue Door as a Client Services Supervisor, focusing on facilitating services for homeless families and individuals.This full-time, permanent role requires a Bachelor of Social Wo... Show more

 • Promoted

Warehouse Supervisor for Construction Company

Gilder Search GroupSchomberg, Ontario, Canada
Full-time

Join a dynamic construction company as a Warehouse Supervisor in Schomberg, ON, leading essential warehouse operations.Drive efficiency in shipping, receiving, and inventory management.As a Warehou... Show more

 • Promoted

Automotive Sales Supervisor: Lead & Grow

Performance Auto GroupBolton, ON, CA
Full-time

A leading automotive dealership in Bolton is seeking a Retail Supervisor to oversee daily showroom operations and manage the sales team.The ideal candidate will have 3-5 years of automotive sales e... Show more

 • Promoted

Supervisory Role In Warehousing - $35,000 - $50,000 A Year

Construction CompanyBradford West Gwillimbury, Canada
Full-time

Lead daily warehouse operations including shipping, receiving, inventory control, and distribution.Supervise a team of 4-5 employees, operate forklifts, and maintain a safe work environment.Require... Show more

 • Promoted

Mould Supervisor

Axis CommunicationsBarrie, ON, CA
Full-time +1

Mould SupervisorApplylocations: CA - Patterson - Plant (MOLD): CA - Patterson - Officetime type: Full timeposted on: Posted Todayjob requisition id: R-57046*The compensation for this role... Show more

 • Promoted

Supervisor in Culinary Operations

MoxiesBarrie, ON, CA
Full-time

Join our Leadership Team as a Back of House Supervisor and thrive in a vibrant culinary environment.Focus on team motivation while delivering excellence in menu production.In this pivotal role, you... Show more

 • Promoted

On-Site Dispatch Supervisor Role

Fleetex TransportBolton, ON, CA
Full-time

Join our team as an On-Site Dispatch Supervisor, focusing on organizing logistics and overseeing operations.Your leadership and operational strategy skills are vital in this role.We seek an experie... Show more

 • Promoted

Retail Supervisor for Pet Care Operations

PetSmart Store Support Group, Inc.Bolton, ON, CA
Full-time

Ensure operational excellence as a Retail Operations Supervisor.Lead a team in managing inventory, merchandising, and creating a positive atmosphere for pets and pet parents.In this essential role,... Show more

 • Promoted

Site Supervisor | South Simcoe | Day | $120k

Fuze HR SolutionsBradford West Gwillimbury, Ontario, Canada
Full-time

We are recruiting on behalf of our client, a growing construction organization specializing in site development, municipal infrastructure, commercial landscape construction, earthworks, and outdoor... Show more

 • Promoted

URGENT: Housekeeper Wanted - Seekin Lg Regular Short Term Rental Housekeeper In Severn. 10 15

Housekeeper.comSevern, Ontario, Canada
Full-time

Hello! I'm Tristan, a homeowner in Severn, Ontario, searching for a dedicated housekeeper to help maintain a clean and organized living space.If you are detail-oriented and take pride in your w... Show more

 • Promoted

Operations Supervisor at Brink's Barrie

Brink's IncBarrie, ON, CA
Full-time

Lead operations at Brink's as an Operations Supervisor in Barrie.Drive performance standards, enhance team engagement, and ensure safety compliance while maximizing profitability.Brink's is looking... Show more

 • Promoted

Experienced Operations Supervisor Needed

Metro Supply ChainBolton, ON, CA
Full-time

Join Metro Supply Chain as an Operations Supervisor, where you will manage key operational processes and uphold safety standards.This role is vital for optimizing team efforts and performance track... Show more

 • Promoted

Mould Supervisor

Canplas Industries LtdBarrie, ON, CA
Full-time +1

The compensation for this role is between $71,000 - $88,500 CAD annually, based on experience and qualifications.Join Us in Shaping a Better Tomorrow.From the very beginning, Canplas prioritized in... Show more

 • Promoted

URGENT: Nanny Wanted - Seeking Experienced Nanny In Severn, Ontario $20/Hour

CanadianNanny.caSevern, Ontario, Canada
CA$20.00 hourly
Full-time

Hello! Our family in Severn, Ontario is seeking a nurturing and dedicated nanny to care for our infant on a full-time basis.The ideal candidate will live in and assist with housekeeping and meal pr... Show more