Talent.com
Indigo Books & Music
Customer Experience RepresentativeIndigo Books & Music • Cambridge, Ontario, Canada
Customer Experience Representative

Customer Experience Representative

Indigo Books & Music • Cambridge, Ontario, Canada
1 day ago
Job type
  • Full-time
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required

  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

As we are looking for a number of roles in our store, please specify in your application letter if you are available and can get to our location to work shifts starting from 5am on week days and/or weekends.

Please also specify if you have experience with children as we are looking for help in our Kids department also.

The roles we are hiring for are Part-Time and unfortunately, we do not have any full-time positions at this time.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Create a job alert for this search

Customer Experience Representative • Cambridge, Ontario, Canada

Similar jobs

Sample Receiving Tech

Certified GroupKitchener, Region of Waterloo, CA
Full-time

Process customer samples ensuring protocols are followed for receipt and handling.Properly notify customers of issues related to samples submitted for testing.Receive, prepare, and set-up samples f... Show more

 • Promoted

Experienced Collision Center Manager Promoting Quality and Service

CSN CollisionBrantford, Ontario, Canada
Full-time

Step into a pivotal role as a Collision Center Manager.Champion quality repairs and enhance customer experiences while leading a dedicated team in a thriving autobody environment.You will oversee a... Show more

 • Promoted

Experienced Key Holder Opportunity

SNDL Inc.Cambridge, Region of Waterloo, CA
Full-time

Become a Key Holder at Nova Cannabis in Cambridge, ON, ensuring an engaging shopping environment.Utilize your customer service skills and cannabis knowledge to drive success.As an experienced Key H... Show more

 • Promoted

Sales Representative

Bluewater EnergyGuelph, ON, CA
Full-time

As a Sales Representative at Bluewater Energy, you will guide homeowners and business owners through their renewable energy journey with a consultative, trust-first approach.You will identify clien... Show more

 • Promoted

Customer Experience Associate

TD BankElora
Part-time

Expérience clientPostulerremote type: Sur placelocations: Elora, Ontariotime type: Temps partielposted on: Publié hiertime left to apply: Date de fin : 30 juin 2026 (Il reste 11 jours pou... Show more

 • Promoted

Data Entry Clerk (Remote) - No Experience Required

ApexFocusGroupBrantford, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Wireless Sales Representative

The Mobile ShopGuelph, ON, CA
Full-time

Join us at The Mobile Shop located inside Real Canadian Superstore!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wirele... Show more

 • Promoted

Retail Supervisor

Savers | Value VillageBrantford, ON, CA
Full-time

Applications are accepted on an ongoing basis to fill new positions and openings as they become available.Make important decisions that directly impact the success of the store.Continuously develop... Show more

 • Promoted

Inside Sales Representative

Powerhouse Controls LtdCambridge, Region of Waterloo, Canada
Full-time

Inside Sales Representative – Panel Build Solutions.Hybrid; Cambridge, Ontario, Canada; Full‑time; posted June 18, 2026.Since 1992, Powerhouse Controls has been on a mission to be recognized as a w... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBrantford, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Outside Sales Representative

Rexel CanadaKitchener
Full-time

Outside Sales Representative – Kitchener, ON.Prospect and onboard new accounts.Develop strategies to increase sales growth in the existing customer account base.Conduct the required number of weekl... Show more

 • Promoted

Experienced Service Technician Wanted

e-STORAGEKitchener, Region of Waterloo, Canada
Full-time

STORAGE seeks an experienced Service Technician to manage the maintenance of renewable energy systems.This position involves extensive traveling to various project sites across the US.As part of th... Show more

 • Promoted

Customer Success Manager

ReturnProBrantford, Ontario, Canada
Full-time

At ReturnPro, the Account Manager is the face of the company.You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we de... Show more

 • Promoted

Temporary Fashion Associate for Exceptional Customer Experience

Reitmans (Canada) Ltée/LtdKitchener, Region of Waterloo, Canada
Temporary

Elevate the shopping experience as a Fashion Associate in a dynamic role.Deliver personalized service, efficient transactions, and create a welcoming atmosphere for all customers.This temporary pos... Show more

 • Promoted

Staples Print & Services Leadership Role

Staples CanadaBrantford, Ontario, Canada
Full-time

Lead a customer-centric approach at Staples as the Print & Services Supervisor.Inspire your team to deliver exceptional service while driving sales in a fast-paced environment.In this leadership po... Show more

 • Promoted

Customer Experience Associate - Future Opportunities Cambridge/Guelph/ Elora/ Elmira/ Fergus

TDCambridge, Region of Waterloo, CA
Full-time

At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and provid... Show more

 • Promoted

Outside Sales Representative

Dawn Staffing Solutions IncGuelph, ON, CA
Full-time

Conduct cold calling and outbound outreach to generate new leads and business opportunities.Develop and maintain strong relationships with new and existing clients.Travel across Canada to meet clie... Show more

 • Promoted

Jobber Customer Success Specialist

JobberKitchener, Region of Waterloo, Canada
Full-time

Join Jobber as a Customer Success Specialist, dedicated to retaining customers and enhancing their experience.Utilize your skills to solve challenges faced by customers and ensure their success.You... Show more

 • Promoted

Experienced Service Manager Wanted

CarGuys Inc.Cambridge, Region of Waterloo, CA
Full-time

Drive excellence as a Service Manager at a leading dealership in Cambridge, Ontario.We're looking for a high-caliber leader to enhance service delivery and team performance.In this high-profile rol... Show more

 • Promoted

Senior Product Manager, User Experience Leadership

AffirmKitchener, Ontario, Canada
Full-time

Join Affirm as a Senior Product Manager, focused on enhancing consumer experiences across platforms.Lead significant projects that impact millions directly.In this remote-friendly position, you wil... Show more