Talent.com
TD
Customer Experience Opportunities- Qualicum Beach-Future OpportunitiesTD • Canada, Canada
Customer Experience Opportunities- Qualicum Beach-Future Opportunities

Customer Experience Opportunities- Qualicum Beach-Future Opportunities

TD • Canada, Canada
30+ days ago
Job type
  • Full-time
Job description
Work Location:
Qualicum Beach, British Columbia, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER
  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER
  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION
  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:
Ce poste n'exige pas la maîtrise d'une langue autre que le français./ This position does not require proficiency in a language other than French..
Create a job alert for this search

Customer Experience Opportunities- Qualicum Beach-Future Opportunities • Canada, Canada

Similar jobs

Customer Experience Associate — Kickstart Retail Impact

Dollar Tree, Inc.CA
Full-time

A retail company is seeking a Customer Service Associate to enhance customer experiences and contribute positively to the community.Duties include providing excellent customer service and managing ... Show more

 • Promoted

Piercing Studio Lead - Elevate Craft & Customer Experience

MejuriCA
Full-time

A fine jewelry retailer is searching for a Piercing Lead who will oversee the studio, ensuring exceptional customer service and operational excellence.You’ll manage the piercing experience, maintai... Show more

 • Promoted

Donation Ambassador - Marsden Park

Savers Australia Pty, Ltd., , canada, Canada
Part-time

At Savers we’re a team of thrifters: doers, supporters and big thinkers, each bringing our own passion and our own unique potential.Here, getting things done is just the beginning.We’re hardwired t... Show more

 • Promoted

Experienced Store Director Enhancing Sales and Guest Experiences

Tiffany & Co.CA
Full-time

Elevate a luxury retail environment as a Store Director focused on extraordinary client connections.Drive sales performance and inspire an exceptional team culture through innovative, client-centri... Show more

 • Promoted

Proactive Audi Salesperson Committed to Customer Experience

Walter's Auto SalesCA
Full-time

Drive your success as a Proactive Audi Salesperson dedicated to customer satisfaction.Foster strong relationships and maximize sales while working within a dynamic, team-oriented environment.In thi... Show more

 • Promoted

Frontline Banking Experience Specialist

TDCA
Full-time

A leading financial institution in Richmond, BC is seeking a Customer Experience Associate to enhance customer interactions and process transactions.The ideal candidate will have strong customer ex... Show more

 • Promoted

Senior Program & Strategy Enablement Manager - Customer Experience Strategy

TELUS DigitalCA
Full-time

Senior Program & Strategy Enablement Manager - Customer Experience Strategy.Senior Program & Strategy Enablement Manager - Customer Experience Strategy.Get AI-powered advice on this job and more ex... Show more

 • Promoted

Customer Experience & Loading Support Specialist

RONACandiac, Montérégie, CA
Full-time

Join a dynamic and inclusive team where your passion for customer service can thrive.This role offers the chance to engage with customers, assist them in their shopping experience, and contribute t... Show more

 • Promoted

Program Manager, Client Experience

Rentokil InitialCA
Full-time

A leading pest control provider is seeking a Program Manager in Canada.This role focuses on managing client relationships, ensuring the delivery of quality services, and enhancing customer satisfac... Show more

 • Promoted

Bilingual Member Experience Representative

GroupHEALTH Benefit SolutionsCA
Full-time

At GroupHEALTH, we're proud of the work we do – but it's how we do it that truly sets us apart.We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transfor... Show more

 • Promoted

Field Sales - Experienced

Alfa Laval Corporate ABCA
Full-time

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.Together, we’re pioneering the solutions of the future and unlocking the full potentia... Show more

 • Promoted

Customer Experience Associate - Future Opportunities

TDCA
Full-time

Fernie, British Columbia, Canada.TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the... Show more

 • Promoted

Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)

TDCA
Full-time

Richmond, British Columbia, Canada.TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of t... Show more

 • Promoted

Senior Manager, Total Rewards

jane.app, , canada, Canada
Full-time

Join Our Mission: Help the Helpers with Jane.Let’s kick things off with a quick intro.Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community.We’re... Show more

 • Promoted

Results-Driven Store Manager Championing Customer Experience

Conquest Sports Pty Ltd - Converse LicenseeCA
Full-time

Step into a pivotal role as a Store Manager, unleashing your leadership skills and dedication to create memorable customer experiences.Your energy and innovation will shape the retail journey.As a ... Show more

 • Promoted

Director of User Experience

PhreesiaCA
Full-time

Phreesia is seeking a seasoned and visionary.Director of User Experience (UX).This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patien... Show more

 • Promoted

Customer Experience Associate

TDCA
Full-time

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Show more

 • Promoted

Customer Experience Associate

TD BankCA
Full-time

Lieu de travail : Etobicoke, Ontario, Canada.Secteur d’activité : Services bancaires personnels et commerciaux.Détails de la rémunération : $22.La TD a à cœur d’offrir une rémunération juste et équ... Show more

 • Promoted

Customer Experience Consultant (Independent Contractor) - AI Trainer

DataAnnotationCA
Full-time +1

DataAnnotation is committed to creating quality AI.Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for analytical,... Show more

 • Promoted

Customer Experience Associate — Retail & Service

Dollar Tree, Inc.CA
Full-time

A retail company is seeking a Customer Service Associate to join their team in Canada.The role involves delivering a great shopping experience and requires previous customer service experience in a... Show more